Hotels Near Lone Eagle Condominiums in Keystone

I was attending a family wedding to be held mid mountain on Arapaho mountain and the hotel was excellent location. Staff pleasant, helpful, efficient and knowledgeable. Room clean, comfortable bed, breakfast had many choices on their buffet.

My goodness, where do I start. Well, let’s start with what happened. My husband and I checked in on July 2, 2024, as we had driven from Oklahoma (elevation 700) to Keystone Resort and Spa (elevation 9,000+). We made the mistake of not acclimating our bodies to the higher elevation, and (with my severe heart condition) I was in dire need of medical attention and Nini Koch (the hotel representation) recognized the severity, called for medical care, took charge and stayed on top of everything from the moment she recognized my crisis, until she took it upon herself to contact Priceline to ask for a refund (due to a medical crisis) on a non-refundable reservation, then helped us find another hotel and area (lower elevation) even though her hotel lost our business. She continued to check on me, even this morning )July 4th, to make sure I was ok and to tell me that everything was a “go” with the refund. This my friends is “true” customer service, an art that has since faded throughout the hospitality industry, it is alive and well at the Keystone Resort and Spa, and in the hearts and minds of Nini and her staff/co-workers. I would highly recommend this facility, as the room was great, the food fabulous (even though we only stayed one night) and the customer service is “best of class”. As an old hotel person and also an ex oil executive I have travelled the world, stayed at many a hotel and resort, and can honestly state that the commitment to great service and taking care of their customers is “top of mind” at Keystone Resort and Spa, and I cannot thank Nini Koch enough for going “above and beyond” the call of duty! Thank you, Nini and the entire staff at the resort

What a spectacular lodge and location! Located up the mountain across from the ski slope, it offers great views all over - from our room, from the restaurant, and from the porch. Be aware there is no elevator, so be prepared to take steps to your room and to the restaurant. The lodge offers a shuttle all day which will save you on parking in town. Our room was wonderful - what a great morning view watching the sum come up over the mountain. The bed was comfy. The room had a keurig type coffee maker which was excellent! There's happy hour at the bar offering discounted drinks and appetizers. Weather was nice so we enjoyed our cocktail on the outside porch. We were able to talk with other guests from the lodge as well as others who stopped by the restaurant for drinks and food! Truly a wonderful experience!

Wow.... what a bummer of an experience. Where to begin with what went wrong!?!? This is the 4th year we have stayed at the Village. We have ALWAYS loved it and have been very happy there. This year was we were NOT happy. 1) Upon getting my confirmation email shortly before our stay, I called in to see if we could request a Premier Room (our reserved room type) with a bunk bed set up like we had had our first year there. The gentleman said I had to request it when we arrived on site to check in. No problem. That's what I planned to do then, per his suggestion. 2) Upon arriving, there was a HUGE line. I waited about 20+ minutes, behind 6 other groups to check in, with another 4 groups behind me. When it was my turn, I explained our desire to the front desk person, who promptly told me I needed to have called in beforehand and that my room was already assigned. Feeling the pressure of the people behind me, I continued to ask for what I was told to ask for upon check-in. She kept telling me the same thing until I asked for a manager. The manager NEVER came out of the back room, which I felt was tacky and unprofessional. The front desk person came back and had switched us to the bunk room. I kept verifying that this was a premier room still but with bunk beds. She said yes. The reason for the bunk beds is that last year our second bedrooms were REALLY SMALL with two full beds in them. There is no room for bags or to even walk around. 3) Upon getting to the Chateau building, we loaded our bags into the elevator while also getting 3 kids in. I held the elevator with the button, but also had my hand in front of it while my son got his last bag and got in with our other two children. While walking through the door, the door started to close, alarms went off and he barely got through without the door CLOSING ON HIM!!!!!!! IT DID NOT STOP and almost crushed him in the door. What kind of elevator doesn't stop when something or SOMEONE is in the doorway!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 4) We then got to our floor and were getting out and it did it AGAIN, this time on my daughter. I screamed and pulled her through the door before it crushed her. I am NOT exaggerating. 5) After getting them in the room, our bags in the room, and waiting for my husband, I went to the front desk, only to have the manager (the same one that never came out of her office before when there was a HUGE line) belittle me about the incidentS. Incidents PLURAL. She kept smirking and telling me that they run the rooms and the HOA runs the elevator. What kind of person says something so stupid! Oh I'm sorry your child almost got crushed in the elevator, but that's not our responsibility. We only rent the rooms on the 4th floor but we don't provide you with a way to get there. The HOA does, so we wash our hands of the elevator... that's not our responsibility. Did she not realize how stupid and inconsiderate that sounded? I was PISSED. No doubt if my kids lost a limb or got cr