Guest User
September 12, 2024
My daughter and I drove over 10 hours to stay at this hotel on a cross-country trip only to arrive and to be told that our reservation had been cancelled. They had run my credit card before we arrived, and because we were traveling, my card company declined the purchase out of concern for fraud. It took a few seconds to fix, but since the hotel made no attempt to contact us, we had to sleep in our car. It was a holiday weekend, and nothing else was available within a 50-mile radius. The hotel staff was incredibly rude, and Wyndham customer service was disappointing at best. I received an email from the hotel the next week stating, "I am sorry that you are unhappy with our policy regarding declined credit cards." When I called to ask for a copy of their credit card policy, the assistant general manager told me. "Well, not all of our policies are written down." I won't be booking a room with this chain in the future.