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Hampton Inn Key West

Hampton Inn Key West

4.2/5111 Reviews
We decided to spend our 29th anniversary here. When we got there it was great. The front desk guy was nice, the pool and outside bar was awesome. The room was nice and we had a great view of the ocean. The next day is when it went downhill. We got up, ready and left to explore. We returned around 10 pm to a room that had not been serviced. Well they were nice enough to replace the 2 towels with fresh ones. They must have a towel shortage at the hotel because that morning before we left we had stopped at the front desk to ask for more towels and the young lady said no problem and went on to answer the phone. I told my wife as we were leaving “we’re not getting extra towels, she didn’t write it down”. I was right. Anyways, so we get back to our room that night and the bed hadn’t been made up and it looked like it did when we left. Minus the 2 new towels. I should’ve called the front desk and complained. It probably wouldn’t have mattered anyway if I did plus I didn’t want someone up in my room at 10 o’clock at night making up my bed which should’ve been done while we were gone all day. So we just made it up ourselves. The next day we checked out. I feel cheated and definitely didn’t get my moneys worth at this hotel. I paid over $1,300.00 and I expect the bed to be made up and a few more towels in the room.

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