Refreshing Springs Resort

Beacon Resort is a must-go for friends and family. The resort is idyllic, has the best views, with its natural beauty and excellent up-keep of the facilities. I found beacon as a great escape from the busy city life. A good place to relax. The food was even more fantastic. The serving staff at the dining hall. I would like to thank James and all the service team. They have been extremely kind, caring and helpful. I can say that I got a glimpse of heaven at this resort. I wish the best to Beacon Resorts.

We booked the 3-bed room for a night’s stay. The villa is nicely decorated. Food was good, at least to me. Service staff is friendly. The best thing about this place is you get a river and hot springs in the same place. There are gazebos by the riverside for you to relax in. Do avoid going during rainy season though, as access to these water sections may be closed when there is rain. We were there on a weekday so it was pretty quiet. May be busy on weekends or public holidays.

Long bumpy dirt road to the resort. The site was filled with construction noise and workers. Lots of excavated land, barely any nature besides the jungle trek. Sound-proofing in the room was bad. Many activities require extra fee to participate. Barely any toiletries provided.

Came across this resort from social media and decided to drop by here for a day trip. While I have lower my expectations before I come, its surprising to find the place is not bad at all (aside from the 4km access from the main road). Although the resort is not run by hotel operators, many of the staffs are quite attentive and adequately trained to serve. I particularly love the hot spring area and the riverside gazebo. As the place is still undergoing some minor renovation works, I believe it can offer a much better experience to the visitor once its fully completed. The one things that I wish the resort will look into is the separation between workers storage and access. Its weird to have workers walking in n out beside the spa area as they need to pass by the spa to do the washing/collect their tools. Again, I would like to emphasize this is not a 4-5 star resort but one have to see it from a domestic perspective to enjoy it.

The first impression i received from this resort was a bad one. I had contacted the resort to enquire about a day trip with my family. I had asked for someone to call me back, but no one had the decency to do so. Worse, the staff i was communicating with on whats app refused to reveal his or her name when i asked by whats app. I found this rather perplexing. There was also much confusion as to the payment terms. Earlier, a kind soft spoken lady called Joya had informed me that we need not make any payment until we arrived at the resort as it was a day trip and hence no room bookings required. However, the later staff who refused to reveal his or her name insisted i had to pay in full! I explained that we were merely making a day trip with no hotel overnight stay and I also asked her to explain why the hotel was inconsistent with their policy as the earlier staff had told me that we could pay on the day of arrival as it was only a day trip. I even suggested that i could place a deposit but the staff's reply was that they do not collect deposits for a day trip. She then informed me that there was still availability for a day trip and told me to walk in. This response was again absurd as to reach this resort, one has to travel quite a distance on a bumpy potholed road! The staff's reply was that the earlier staff did not know the SOP and policy of the hotel. I found this explanation rather absurd. Judging by the unprofessionalism of how this resort had handled my intended stay, i decided to give this place a miss. I did not see any hospitality and spared my family an unpleasant trip and opted for another resort instead.

Beacon Resort near to Ulu Yam set within a tropical jungle, complete with clean hot springs pools , beautiful river with gentle rapids flowing within the resort and a east to moderate jungle trail is definitely worth more than a 2 Star rating . The food is excellent, wholesome without any hint of Ajinomoto , much like home cooked tasty food Customer service is first class . Went all way out to help my wheel chair bound 90years old mother which made her holiday so memorable for her . Owner was seen serving her guest with her staff at breakfast when we were there .