Guest User
August 29, 2024
Having stayed at Solaris 4x previously, on this occasion we were very disappointed by the sub-standard customer service that we experienced. On arrival, the crockery, cutlery, etc were dirty, the kettle was unsafe as it did not switch off, hence flooded the kitchen and the base was full of water and the bedside lampshades were thick with dust. Also, we had no hot water in the kitchen for 4 days and at the bathroom sink for 5 days. Having repeatedly complained, the owner Kostas, blamed it on a part which they were waiting for, but low and behold it was fixed within 5 mins - no parts required! We were advised by the owner that if it takes 4/5 days to fix, it takes 4/5 days. We went on holiday for a relaxing time, but sadly on this occasion it was not the case. Not even a goodwill gesture and we were only there for 10 days. Customer service at his worst!!