Kerang Valley Resort

I had booked a renovated front block room for 1 night stay. I arrived outside reception hours to find that I had been downgraded to an un renovated back block room. While out at dinner, the glass light shade in the shower room had fallen from tge roof and shattered over the tiled floor causing it difficult to clean to enable me to have a shower. I have since been accused of smashing the shade from the roof. There was alot of dead bugs and dirt under the bed that had never been cleaned. Both ******* and the property accept and responsibility for the downgrade in room type claiming that I had actually been upgraded into this larger, dirty and hazardous room. Additionally there are dirty ashtrays out the front of every room, so much for booking non-smoking. Having tried to seek compensation and refund from *******, you get the run around from may customer service agents and the property itself stating a no refund policy. Under Australian Consumer Law this is incorrect as they must offer a refund as they did not provide the product I had purchased being a renovated room. All in all, stay here at your own risk. Kerang has alot more cleaner and safer options. Also make sure you book direct with a property as using a 3rd party booking agent like *******, will only cause additional obstacles if you have a genuine complaint.lastly, if you do happen to leave something in your room after departure, such as a phone charger, you will never see it again. Very poor experience.

We booked into this property because it's website showed a delightful looking restaurant but sadly we learnt it had been closed 5 years but still being advertised. How the Health Dept. has passed the Bathroom area I do not know because this was unbelievable. The bench had hand basin where you wash teeth, shave, brush your hair or whatever you do in a bathroom alongside the toaster, kettle, rubbish bin, fridge, micro wave & plus the toilet in a tiny separate room on right of bench & shower in tiny separate room on left of bench. If you are a large person, I do not know how you would cope with the size of the amenities. Fortunately the bed was ok but then the doona is too hot for us so doona had to go as it was covered by the top sheet which was the doona cover. The TV had the cords all straggling in sight which was like a jumble sale.The aircon we couldn't get it right either. I thought being a Resort, it would live up to what a Resort really is but think about it if you book; do a room show before you unload the luggage from the car. Our bad choice. I wouldn't stay again but that's my choice as may suit others but not us. -Helen of Nhill

Highly recommend.

Convenient location Beds comfortable and large TV

location was close to city centre and quiet

Great location. Within walking distance to town, Main Street, pubs, supermarket. Room clean, comfy beds, good size shower. Towels good quality. Has small bar fridge if you need. Quiet surroundings. Staff very friendly.