Hampton by Hilton Hotels in Kent

I'm a Wyndham platinum member. We were going to give this place another shot. We used to stay here on our business trips to Kent and Fife that we make two or three times annually. Also, the proximity to Showare center is nice, as we have traveled to watch WHL hockey games in years past. In fact, once upon a time they offered a discount rate for WHL fans. This place was going downhill then. It's much worse since COVID. I really should have not booked here after reading all of the recent reviews online. But, I was a sucker for a cheap room. And we had some late night activities planned at Kent Station shopping complex. And one of our business stops is nearby. So, when I saw a really affordable rate on the king jacuzzi suite, I booked it. Like over a month out. We've stayed in one of those before. Surely we can do this. It's just a bed, right? Ughhhh! I feared this would be a mistake. I swore we'd never stay there again. I guess was held to that oath. I arrive just after 4PM and after a brief wait I find that they had us a twin double room. The room I booked was not available. I said I don't care about the Jacuzzi tub, just having a King bed. Which she tried to charge more for. I showed her my booking confirmation and rate, she reluctantly agreed to honoring that rate. But in the future I need to call to confirm the room. I've always booked my rooms online through the Wyndham website or app. I've never had this happen anywhere before. At a bit more expense I pulled up the app and booked a night at the La Quinta that we usually stay at in the Fife and Tacoma area. I will never stay at that Ramada again, even if it was free. Just read the Google reviews about how run down it is and the shady neighborhood. We probably just got saved from having our car broken into overnight. Look at the recent posted photos on the Google reviews as well. Yes, it's that bad. Also, the restaurant next door is closed permanently. Windows boarded up. Just not a good sign at all. Nearly all of our personal and business trips result in us staying at Wyndham hotels. This location is a dark stain on the name of Ramada and Wyndham. In contrast, I walk through the door at La Quinta here in Fife/Tacoma and they are super friendly. I mention that I just booked the room and we had a bad experience at another location and came here. About 30 minutes after getting into our room I got a call from the front desk asking if everything is OK. Wow. I have a review posted on that hotel, and I'm going to update it.

The location is very good, the parking is convenient, the room is quite spacious, and the facilities and equipment are very complete. Breakfast is normal and there are free waffles in the evening. The waiter is very polite and worth recommending!

The staff isn't very friendly, the area is not very safe and the room was dirty. We found old pistachios under the ottoman in our room. The man that checked us in seemed irritated that we arrived and interrupted him. He wasn't welcoming and didn't greet us or smile once. We had to be the ones to say hello when we walked in. I don't recommend this hotel. They could do much better. There also seemed to be some generator or something running all night long both nights we stayed so, it was very loud in the room. We didn't sleep well at all.

Our family was initially booked across the street at the Ramada Wyndham Kent, but immediately left because it was scary and filthy and they assigned us an occupied room and we walked in on some sketchy tenants. It was late, my kids were tired, so we stayed close and went across street to Comfort Inn; WORLD of difference!! It was modern, well lit, sparkling clean, with smiling staff. Our room was comfortable and the hot buffet breakfast included with stay was fresh and tasty. Excellent establishment! It was unfortunately close to the crime-ridden area of the Ramada, but Comfort Inn felt safe once inside.

This hotel is a great one. The rooms are always clean, well stocked with linens, towels and best of all, they have kitchen utensils and dining ware that helps with cooking. The location is excellent with shopping very nearby, a 7-11, Starbucks and some restaurants within a 5 minute walk from your room. The staff are always nice and friendly and they have guest laundry available. There is a 7 dollar a night parking fee but that is helping to keep the parking lot safe and in all honesty, it could be a lot higher. I would recommend this hotel to anyone. I will say this though, check third party booking sites before booking directly as you may be able to get a better deal.

So great

Very good value for money Good service, satisfactory health, breakfast is also quite rich Stayed at this hotel twice, it is worth choosing

With a stay at Extended Stay America Suites Seattle Kent in Kent, you'll be within a 10-minute drive of The Boeing Company and Westfield Southcenter Mall. This hotel is 10.9 mi (17.6 km) from Muckleshoot Casino and 1.3 mi (2.1 km) from Kent Station Shopping Center.Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.A complimentary on-the-go breakfast is served daily from 6 AM to 9:30 AM.Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.Make yourself at home in one of the 120 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and microwaves.

We booked reservations in August for a four night stay starting September 20 this year. We arrived after 10pm and went to the office where there were several people talking to an employee. Everyone was told that the hotel was full up and no rooms were available. I advised we had a reservation, the employee advised that we would get a refund for the cancellation. My husband asked if it was going to be a full refund, he said yes a full refund and closed the door in our faces. I contacted the company we booked the hotel stay through and they advised that the hotel management is not taking responsibility for refunding our funds. I called the hotel directly and was transferred several times. I filed a ”formal complaint” with their customer service department (Mario) but when I called back to check on the refund progress i was shuttled around a bunch, told there was no complaint filed and put on hold for over ten minutes. All we asked for was return of our hotel funds when THEY cancelled our reservation. Never going to Choose Red Roof Inn in any way shape or form in the future