Hotels Near The Kelowna Flower Farm in Kelowna

The staff was very friendly, helpful and accommodating. We had booked a room for 3 beds, but one of our friends was not able to make it. The staff was very understanding and were able to provide us with a 2 bed room. The room was very clean and comfortable.

I have never in my life experienced such disrespect and gaslighting from a hospitality/ hotel staff in my life. I am a well traveled individual and so is my family that i was traveling with and Ive never had a worse customer service experience. I had booked two rooms for my family over a month ago. My parents went inside to get the keys to the rooms and found out the rooms were on different floors. They requested if it’s possible to get the rooms together since we booked under one name and we are a family. The male receptionist checking us in was immediately hostile over a such a small and sensible request. He was telling us that we weren’t listening to him and became increasingly agitated. Due to such poor and and aggressive behavior towards us, my father mentioned that we must complain to corporate about our poor treatment. The male reception then began to accuse my father of calling him a profanity (“b*st*rd) when he did not say anything remotely close. As customers we have the right to report poor treatment especially when we have paid for our stay in advance. In response to my father defending himself, the receptionist grew even more aggressive and threatened to call the cops, to throw us out, and was running in and out of the staff room mentioning profanities and the f word towards us. There was one assistant manager that chimed in and started gaslighting us as well and when asked her what happened she was not able to explain what she heard—she was just repeating what he told her. The rest of the staff looked scared to speak up around him. Very disappointed in this service. Almost ruined our road trip and I WILL NOT BE STAYING AT A HOLIDAY INN EVER AGAIN. Holiday Inn should be ashamed of themselves for hiring such under qualified staff. If you are South Asian DO NOT stay here. The staff are clearly ****** and are projecting stereotypes onto their paying customers. This is a disgrace.

The location and room were good, but after booking Ctrip went to the front desk and said that it could not find a reservation, they could open a room directly to check in, but the price was higher than the Ctrip price, contact Ctrip immediately, and then said that a tax is separate, so it is expensive, Ctrip I took the initiative to refund the difference to me and praised Ctrip, but the hotel did not connect the tax-included price with Ctrip. I hope to correct it in time

This is a newer hotel in Kelowna, right along BC 97 near the intersection with BC 33. The rooms are clean, and the hotel's enhanced pandemic protocols are evident - hand sanitizers in common areas. Breakfast is surprisingly not bagged, as in most hotels now because of the pandemic. It's set up more like a pantry, with sanitizers in the food counters. There's a pancake maker, which is a pleasant surprise since a lot of the hotels with breakfast no longer offer this breakfast favorite since the pandemic began. Service is very good as well.

The environment is good, easy to get in and out, there are convenience stores nearby with various buses, good choice, treat people if polite, except for a white lady wearing glasses 10 points politely done in the lobby,

Breakfast is small, Western style. The parking on the front side of the door is free of charge. The underground parking lot of the hotel is small. You need to brush the door to open the door. The street opposite the street is a bar, a bit noisy. The location is OK, just outside the hotel and turn right, not far away is Lake Okana. The choice is mainly because the price is not expensive.

Stayed for the first time August 2022, room 296. This is now my favourite hotel in Kelowna, I will be coming back every year and staying here. The staff were incredibly fun and friendly, all the common areas were fun to be in. This is not a pretentious hotel, we were smiling the entire time, but the fun vibe in no way sacrificed the service, the service was phenomenal. The staff seems to really love their city and really seemed to love their jobs. The location was perfect to downtown everything was in walking distance and they have bikes if you wanna venture a little further. Roof top deck was the ideal spot to watch the sunsets, the roof top deck had comfy furniture and plenty of room. We looked at the ping pong room and is a perfect spot for kids, we didn’t have time to take advantage of this space but again was a fun room and seemed like a great spot for the kids/teens. Our room was very clean and well decorated, again it was just fun. Working rotary phones were just the icing on the top. We had a great spot to sit outside our room and enjoy the complementary coffee every morning. I recommend the second or third floor room for a nice morning sitting spot. If I had to say what could be improved I would say the TV should be on the wall, it sat on the desk and was hard to see if you were lying down, and it had two remotes, but we didn’t really come here to watch tv so not a huge deal. Other item that it would be nicer if the water pressure for the shower was higher, but again not bad enough that I would not return. Parking lot is tight, so if you have a big truck you’d want to park it out back. All in all, I’d give the hotel an 11 out of 10, no question we will now be coming back year after year. Perfect location, perfect staff, perfect ambiance…it was just the perfect getaway for us.

My wife and I stayed here for four nights on our tour of western BC. I will start with the good points of this property. The location can't be beat; right on the lake and a short walk to the beach, many restaurants, shopping, etc. The grounds and common areas are really nice and well kept. Our room was very spacious and we had a nice view of the lake. Check in was quick and staff seemed very helpful. There is a little store on site with a Starbucks which was very handy. pricing was ridiculous in my opinion: $ 5 for a donut and $ 12 for a small fruit cup? As others have mentioned, parking is $ 30 / night which is a little steep for a small town (we paid less in downtown Vancouver) and the resort fee is a joke. You have to pay it whether you use the amenities or not, so for us, our $ 80 (four days at $ 20 / day) got us two free cans of beer and $ 20 off a very mediocre meal in the restaurant. I think they'd be far better off burying the $ 20.00 into the price of the room. The disappointments: air conditioner in our room was very loud, furnishing were a bit dated and showing some age and the wifi was slow; almost unusable at times. At nearly $ 2,600 for 4 nights, parking, taxes, resort fees and one sub-par meal included, everything about your stay should be exceptional. If back in Kelowna, we would definitely consider staying here again, based mainly on location.

Everything is good. The service is too bad. And this check-in and check-out time is really not normal Must check in after five o'clock and check out before ten o'clock The point is that this hotel will deduct money randomly! Be careful not to choose this hotel But I feel that this ghost place should be very difficult for anyone besides me to book this hotel with Ctrip. The view of this hotel is very nice. The pool is also very beautiful and big The service is really bad and it's a rogue level I drove from Banff to the hotel which drove for more than four hours and arrived at 10:30 in the evening. Then when I checked in, I told me to ask for a deposit of two hundred Canadian dollars for the pre-sale right I gave her a credit card. Then I took a look at my online banking. More than 320 detained... I asked him what the other one hundred and more were. I didn’t admit it to death. I showed him the voucher. She saw it for five minutes and told me that it was indeed the detained by their company, but she didn’t know what it was. Then I went to the room and started. I was entangled with Ctrip until about 1 a.m. and didn’t even go for a swim. I originally booked this hotel for swimming. Then I told me to give me a reply at 9 in the morning. I woke up naturally at 8:30 in the morning. Wait for the reply. Then tell me The hotel did not deduct my money. It only held me two hundred.... Then I sent the voucher to Ctrip and asked what it was. Then I went to verify it for two hours. During this period, I asked if I could check out later. I was told that it was delayed. There is a tax of 45 USD and 50 room charge. We must leave before ten o'clock and then at half past ten the hotel will come and drive us away, saying that we will not be delayed if we add money. I also told me that there are new guests who want to check in. I'm really It’s too bad. I asked you if the hotel can only check in after five o’clock? You don’t have to draft a lie? I’m really drunk. The service staff in this hotel are like the bandits. At 11 o’clock, Ctrip came to the customer service and told me to verify it. It’s an extra authorization... I really am Spit up. Since I authorized you to tell me in advance! Say two hundred. I deducted more than three hundred and didn’t admit it at the beginning. At the end, I told me that it was all I authorized. I didn’t have the money to hold for you. It’s just that I didn’t do business like this. I told people to hold two hundred and the result was more than three hundred. . Why don't you hold more than 30,000! Said it would be refunded to me within seven working days. It is one thing to refund to me. Your behavior is wrong. Breaking the hotel’s service policy is simply a banditry logic. If you rob someone of your family’s forcible death, you won’t admit it. In the end, all the evidence is displayed. I told me that it was an extra authorization. So why didn't you admit it at first, you are a broken hotel. It's really annoying. It's a big one! And I forgot to say. Why would you give me a two-bedroom suite for my one-bedroom suite? I don’t understand. Did you sell my room? I rely on Why do I need such a big room? My girlfriend and I sleep in separate beds, right? Vomit really The hotel is dying. It’s the same as the room for an 80-90-year-old man. I’m really sorry to have this hotel. I slept for five or six hours at 1,000 yuan. I was held for more than 1,500... Tour. I vomit. The experience is terrible. I came out to travel and encountered this kind of black spot hotel bandit hotel and encountered this kind of bandit customer service staff.

I had stayed at the TownePlace hotel in December and then again in January. My first visit was good but unfortunately our TV was not working. It was really late when we turned it on so they couldn't fix it. But they were kind enough to try and did offer a second room, which we declined. We still loved the hotel and wanted to give it a second chance. My eldest son has a tumor in his brain that needs to come out. So our visits are stressful. I did email ahead of time and asked if they could just make sure the TV is working, when we arrive. At check in, we received a nice warm welcome to an upgraded room, a welcome bag of goodies, with a card and they even programmed the TV to say ”Good afternoon Christine” This was such a nice touch!!! This hotel knows the importance of customer service. If you are in West Kelowna, for leisure, business or medical reasons, I would highly recommend The TownePlace Suites by Marriott, for a great place to stay!