Comfort Inn Hotels in Kearneys Spring

I was tossing up for a while whether or not to post this but ultimately decided to as I contacted the hotel for their side of the story and was just ignored.... Unfortunately we had a lot of issues with the customer service we received post our stay. We had reduced our stay by 1 night (from 3 to 2 nights) a month before our stay through a third party provider (in line with the hotels terms and conditions, it was allowed). On check in our paperwork stated a 2 night stay, so everything looked good. Upon check out we were due a refund for the third night as it was prepaid. The receptionist was unable to help us but told us she would follow up - I asked her to call us if any issues. She never did. A week later I called and was told ******* was holding our money. We didn't even book through them. The woman I spoke to said I could contact ******* for a refund, but they probably wouldn't give it to me. At this time the hotel took no responsibility. We followed up with who we actually booked through and they confirmed that the hotel was claiming the person who made the change didnt have authority to. This would be fine it it was corrected or communicated to us PRIOR to checking out, much less a week after leaving. There was honestly so much back and forth, even though as per their own terms and conditions we were due a refund. Thankfully after countless emails and calls to the third party we ended up being refunded - but I am not sure whether that was from the hotel or the third party just wearing the cost. As a result I could not recommend a stay here - particularly if booking through a third party.