GGuest UserNovotel is located very close to the cayesian airport and can be counted in the centre of the city. The staff are ridiculous and well-doing. The hotel's director is interested in guests. The rooms were created in a very clean and health-compliant environment. The customer profile was usually made up of very proper guests. The food was very varied and very delicious.
TTINGTINGThis hotel is tentatively scheduled, because it can fly for a hot air balloon, stay one night, and fly back to Istanbul the next morning, but the price of this hotel is very good. First of all, the hotel front desk is very good, we drive In the past, I ran out to take us to the parking. I have to say that Kayseri’s single line is also very good. Also special responsibility to help us four big boxes to get upstairs, faster than the elevator to pick up the luggage at the door, the service 120 fainted! The room is not bad, three adults are enough for a small child, and the location is in the center of Kayseri. It takes about 20 minutes to walk to the largest forum mall. There are many scenery and delicious food along the way, it is recommended!
YYazarGezerSpacious clean room with super comfartable bed (windows at my room was not working properly). Good professional staff at reception and restaurant. Great location at the heart of city. Suz restaurant at hotel roof is a really high priced one with unpleasent meals. Customers are not stupid if you are charging above the european avarage you have to serve something special. I did not like portions and tastes... therefore hotel is good except ”exclusive tourist trap Sûz restaurant”
SSarahI didn't get off to a good experience as the WiFi signal was poor and the room floor and corridor outside were dirty. However, after having spoken with Mustafa, the hotel manager, everything was fixed within an hour, which was much appreciated.
The rest of my stay was perfect, the room was really comfy and practical and quiet and I slept really well on the bed. The food available was well priced and catered to vegetarians and there was a taxi always waiting outside.
The location is ok. If you don't have a car the area is very polluted to walk in as it's on a motorway and very built up but there is a nice garden outside to relax in. The receptionist was always smiling and helpful, very polite.
GGuest UserI stayed in this hotel 2 nights and went to Erciyes with service. The hotel is very clean and everything you may need in the rooms. It is in a 15-minute walk to the centre, a noise-free district. This allows you to satisfy your needs with comfort without your vehicle. I can say breakfast is very good. I can't find such a quality hotel at this price level everywhere. I can advise everyone who comes to Kayseri.
AAnonymous UserClean and hygienic, the room is quite big, just ten minutes from the airport, the next day, the hotel front desk can help to call the taxi. The only downside is that the hotel breakfast is not good.
NnillukThey really have very self-catering and kind employees. The hotel is primarily clean. The price will make it very happy as a performance. Breakfast is very good. When we did not find any place to be locked on the day the trails were closed, we were offered tea and cookies while talking on the terrace. Look, there is no one in the hotels doing the job that is not the duty of it. But this is like a family. I would give another example to my wife and I had asked for a room change on the day we went to the shop because we hadn't gone a double bed. When we were out, they changed the room and put a smallest waste in the same place. It is a strong advice. A very kind and working team:))
GGuest UserPlease, do yourself a favor and stay as far as possible of this hotel. Even if you’re on a plane near this area, tell your pilot to deviate and don’t overfly this horrible place. The room was super small, old, poor maintained, broken power outlets,not working wifi and has the worst cigarette smell that I’ve ever feel in my life. There was no hot water, no towels, not a curtain in the shower and just the remains of what used to be a roll of toilet paper long ago. It seems that they haven’t clean the room properly and there’ were some pills over a used ashtray (obviously with remains of a cigarette) near the window. The communication with staff was almost imposible, they don’t accept to change the room for a one that wasn’t a smokers room, my wife is asthmatic and has had a horrible asthma attack in the room, possible due to previous smokers on the room. When we checked out early in the morning, like 2:30 am there was no body on the reception, the door was locked and the key on the lock, so basically we had to leave the room key on the front desk, open the door myself and find my way out. I have been in a lot of bad hotels in my life, but nothing get closer to this horrible experience, and i considered myself a very calm person that tries to see the glass half full. DO NOT STAY HERE!!!
GGuest UserStayed there for one night and it was clean and the breakfast was sufficient and the room rate was good. staff friendly and helpful. İt looks like they are understaffed but it didn't affect me. There is a parking space in front of the hotel for 4 or 5 cars. I couldn't find a place in front of the hotel but I found one just next to the hotel because I came at night but if you come to the hotel in the morning hours I think that you will not find a place to park in front of the hotel but worst case scenario you will find a place to park at the back of the hotel. The place was crowded so it was the choice of many people so as I said that it is not a fancy hotel but it's according to its price it is very good. I didn't use the hotel Wi-Fi so I don't have an idea if it is good or not. I highly recommend this hotel.
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