Zuri Zanzibar

I checked in yesterday at Zuri Zanzibar and arrived with high expectations, but my experience was mixed. The resort is set in a beautiful, natural environment that combines luxury with the charm of Zanzibar, yet some areas were disappointing. Upon arrival, there was no one to greet us or direct us to our room, and when I needed to use the restroom because I had no guidance , I was oddly questioned about where I was going—strange behavior for a luxury resort. The rooms themselves are spacious and thoughtfully designed for coming all way from USA for 18 hours for my birthday for room that offer no views, facing dense foliage rather than the ocean . Dining was a highlight; the food was fresh and well-prepared. However, I booked half-board with the understanding that it would include beverages, as per international standards. To my disappointment, I was charged for everything, even sparkling water made in-house, at $3 a bottle, which seemed excessive. ( filtered water !!! Do you believe that …) Small issues with service added up. There were no hangers in the room, and when I requested an iron, I waited 45 minutes before I had to leave with wrinkled clothes for my lunch reservation. When I tried to ask the stuff to speak with a manager about the meaning of half board , the staff seemed evasive and avoided following up with me. Transportation was another issue. The hotel quoted $130 each way for a taxi, but I was able to arrange a private car and tour through a local contact for $250 total, covering two full days of exploring, including stops at restaurants, snorkeling, and tours of Stone Town and Prison Island, with entrance fees, guide, boat, drinks, and equipment all included. When I requested a late check-out, I was told I’d need to pay for an extra night, even though we’d be leaving by midnight. It feels like the resort is consistently looking to upcharge, which is disappointing at this level of supposed luxury. Overall, while Zuri Zanzibar offers beautiful surroundings and flavorful meals, the service lacks organization, and their approach to inclusivity and international standards falls short. I’d recommend this resort with caution: while the property is stunning, be prepared for unexpected charges and a focus on upselling at every turn. I am even afraid to tell them it my Birthday because the will make cake and charge me more