Karuizawa Prince Hotel East

Black Diamond members specially give a thumbs up to Zhang at the front desk 👍 I never have the time to write reviews Today I was touched by Zhang's service The service of Zhang at the front desk can be regarded as the brand of Prince Hotel in Karuizawa The story is like this: "On the day of check-in, I was overwhelmed by the atmosphere of the shopping mall around Prince Hotel The cabin I booked has a good layout with two rooms, and a living room in the middle, which is more than enough for 3-4 people. When I fell asleep at night, I noticed the noise of the snowmaking machine at the ski resort. I have a very sensitive hearing, so I immediately contacted Ctrip's one-to-one customer service and the hotel front desk, and got a response very quickly. The Japanese night shift staff at the front desk communicated well and considered that it was very late, so they let us stay in the hotel building for one night and adjust the room the next day. The next day, Zhang, a Chinese at the front desk, drove the hotel car to the cabin very coolly to help us move our luggage into the hotel building. It was very friendly to hear Mandarin. Zhang was very patient and carried the luggage and drove to help us deliver the luggage to the new room. During the period, he also introduced the hotel and surrounding consultation. The services we needed in the future were also provided. It is well known that the Japanese service industry is excellent. When meeting compatriots in a foreign country, the language communication is smooth and they get real service and help. This hotel experience is the most satisfying one in the past ten years of traveling in Japan.

The cabin in the forest is great. It is warm and cozy to return to the cabin in autumn. The cabin is very clean. The two of us moved in and found that there were 4 beds. It is very suitable for a family trip. Next year, I plan to bring my parents to enjoy the maple leaves. There are maple leaves outside the window. There is a ski field next to it. After skiing in winter, it should be very happy to return to the cabin. I am very grateful to the short-haired girl at the front desk. She helped us carry our luggage at night and introduced the hotel to us very considerately. When we left the store, she helped us book a bus to Kusatsu. After we left the store, she was worried that we could not find the location of the station, so she ran out breathlessly to give us a map, and helped us mark the specific location of the station. She wrote the boarding time on a small piece of paper for us, which really made us start a happy day~

The staff service is very good and eager to answer questions. It is close to the ski resort. If you are a ski enthusiast, you must stay in the hotel. There are free drinks downstairs!