Holiday Inn Express Kenedy

Dominica sells medications at this holiday as well as taking having cars flyin and out of here is very rude to everyone always on her phone I Harley ever see her doing work will be in contact wit the owner about this as well as with video proof of her

This has been the worst IHG hotel I have stayed at. I stayed July 2023. 1. The first room they checked me into smelled horrible… it smelled like really bad mildew. So I went to the front desk and they luckily had one more room and it was next door. Unfortunately it also smelled like mildew but definitely not as bad. 2. Both rooms had damage and scratches to all the cabinets. Broken handle on one and the mirror closet door will not stay shut. The cleaning service just puts a room trash can in front of it to keep it closed. 3. Both rooms I found had broken desk chairs, which is no bueno cause I often work on my computer in the mornings and evenings. 4.. The 2nd room the toilet paper holder was broken. I guess I should just be thankful I had toilet paper. 5. The shower head looks like it has not been cleaned in ages. Also the first night after a long day of work I was ready for a shower and I took a freezing shower. Maybe because it’s 1000 degrees here they thought they could by with freezing showers. 6. Breakfast: the juice dispenser was broken. For coffee they only had one option. I know that sounds picky but all the other IHG offer regular and decaf. I love coffee but recently had to give up caffeine, so I switched to decaf. This may be also picky but they offer toast that will not fit all the way in the toaster. I just went to the gas station instead. Will never stay here again.

The following email was sent to the General Manager of the hotel: I have been a member of the IHG Reward Club for over 15 years, and have stayed at HIE hotels innumerable times, and know what to expect. For the past month, I have had temporary employment in Karnes County, for two days per week, and have stayed two nights per week at your hotel in Kenedy Tx, which I find way below Holiday Inn standards. I have numerous grievances: 1. The furniture in your rooms is all scratched and scuffed. The desk chairs in almost every room do not function properly. The heating function of the A/C units is poor. 2. A lot of the towels and washcloths in the rooms I have stayed in are frayed and have holes in them. One “white” washcloth was actually “grey” in color. There have been a couple of occasions when I found dust and dirt on the tops of the furniture at check-in. 3. When I checked into the hotel last week, I was told that there were only “handicap” rooms left because there were “renovations” going on. I was a little surprised that so many of the rooms were being “renovated” at one time but felt that it was management’s decision. 4. This week I was supposed to check in Saturday evening [December 18th]. I was traveling from Alabama and got stuck in severe thunderstorms. I decided to “crash” at a friend’s place near the East Texas border and wait out the rest of the thunderstorms. I phoned the hotel at 7:24 PM and spoke with Norma. I told her that I was delayed and probably not arrive at the hotel until the early morning hours on Sunday. I requested that my reservation not be cancelled, and she promised to tell the “night” front desk staff. I arrived at the hotel at approximately 5:30 AM on Sunday, and found that the reservation was cancelled, and that there were no rooms available. The front desk staff tried to reach you at the time, but you did not answer your phone. She could see that I was becoming upset; I told her that I needed a place to shower and change before starting work. She then asked one of the “renovation” workers if there was a room that they were not “working on” and was finally able to “check in” to handicap room # 113. I spoke with one of the “workers” and found out that the “renovations” were being undertaken because of mold problems. I was flabbergasted that, with your knowledge of the mold issues for over one week, that no one ever contacted me to give me the option to cancel the past two reservations but would put me at further health risk.