Guest User
July 21, 2024
We were assigned a room with a broken air conditioning system, and after a sunny day the temperature on the top floor was well over 30° when we arrived. When we pointed this out, they just said that no other rooms were available because they were fully booked - but at that time three room categories including ours were still being sold online.
Instead, we were offered a soft drink as compensation. In order to be able to sleep at all, we had to leave the window open overnight - and that right next to the train station, with train noise and platform announcements.
We later discovered that the hinges on the bathroom door were also bent, so that it could no longer be closed.
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