Guest User
December 18, 2021
Le Bokor Palace advertises itself as a six star hotel. On the basis of my recent stay this is an absurd claim: it is a run-of-the mill three or four star hotel, located in a magnificent mountaintop setting and housed in an attractively renovated old building. My partner and I were the only guests in the hotel during our two-night weekend stay (apparently not an unusual situation, as a previous reviewer notes the same experience.) The hotel was operating on a skeleton staff, and had apparently cut back on many of its services (including a shuttle to nearby attractions, the customary welcome drink, the minibar, the restaurant menu, and even help carrying bags when we checked out.) The few staff members who were around during our stay (as far as I could tell a front desk clerk, a waitress, a cook (at night) and a security guard) were very pleasant and helpful, and I don't fault them for the hotel's shortcomings. The main problem with this hotel is that it over-promises, under-delivers and claims to be something that it isn't. Guests who expect what the hotel advertises will surely be disappointed. The view from the hotel grounds, however, remains superb.