Guest User
November 8, 2024
Katson Castle - booking for 2 nights for 2 rooms - AVOID! SHOULD BE DELISTED AND FSSAI NEEDS TO TAKE ACTION! Rooms were not ready even at 2:45 PM, then they gave one room AC and one non-AC, one with valley view and one with mountain view at around 3 PM. Finally sorted out rooms after arguments with staff at around 9 PM. They finally gave me their so called suit room (but see the view outside of the suite room door). In between, Manager Mr. MANISH THAKUR offered complimentary coffee due to all these problems but it was the worst thing to do. Coffee was served with cockroaches in it (I, a vegetarian person, had already had half cup of coffee, by the time I noticed it!) Wanted to reach out room service. But phone was dead, AC outlet water was dripping continuously. On second day, today, there is no water in the so called SUITE room's bathroom since 3+ hrs now (writing this while I wait for water). Claimed to be 4 star hotel, actually should be stripped off of all operating licenses including FSSAI.