Guest User
May 23, 2024
Our sport's team traveled to Kamloops tor a tournament in May 2024. We booked this motel after our Team Manager made arrangements to hold a few rooms. Unfortunately, my family was unable to attend the tournament due to an injury, so I called the hotel 4 + days prior to our arrival to cancel our upcoming booking. The front desk refused to cancel and argued about a very confusing cancellation policy, suggesting I should have cancelled my room 30 - 60 days earlier in order to receive a refund. This is despite clear language on the confirmation emails sent to our team that stated "If cancelled or modified up to 1 day before the date of arrival, no fee will be charged." No additional information regarding changes to their cancellation policy were provided to our Team Manager or families that booked here. I was informed the owner would call me back to discuss the cancellation. However, I never received a phone call and the hotel immediately processed payment for the entire stay (3 nights) on my credit card (4 days before I was even scheduled to arrive). Further conversations with the motel regarding refunding this charge went nowhere. I am following up with various authorities about this, but wanted to caution others thinking of booking here so they can avoid the hassle, confusion, and stress of dealing with this motel.