We only stayed for 1 night, arriving at 5pm, on route from Jasper to Whistler. Check in was super easy and staff very friendly and chatty! We had a problem with our brand new hire car(auto) the battery went completely flat after being in the car park for 4.5 hours!!!(that's another review needed for the car hire company) Ashish & Erralynn, did everything they could to help, unfortunately, the way we had parked and the length of jump leads they personally had available we could not start it, we had to contact the car hire company to send help. They made sure our little girl was kept entertained while we waited for the help! The most friendly and genuine staff we have had the pleasure to meet in the 2 weeks of travelling! The rooms are super clean, the beds really comfy. Love all the "puns" in the room and around the hotel. Our room had cutlery, microwave, grill, kettle, coffee machine, big fridge, very well equipped! Great WiFi! Didn't get a chance to use the pool but looked great! Will definitely be recommending!!! Thank you again Ashish & Erralynn