Aai_QvQThe good thing is that access to Yuhigahama is good. Other word of mouth sites also have a lot of posts because the room is filthy, but when I entered the room to stay, a small bug flock occurred and I was surprised. The hand soap in the bathroom was really small, and I should replenish it ... It was acceptable until now, but the hotel, especially the manager's response, was not very unpleasant. Originally, this accident has doubled the reservation of the same day from 2 sites. When I contacted the hotel immediately when I noticed, I canceled one reservation because I was told that I would not receive the cancellation fee for that amount. However, I asked the hotel because the request came from the site that I said I would not take the cancellation fee, and I was told to ask the site by myself. After all, the hotel side did not take the procedure that the site did not take the fee. I was waiting because I couldn't refund through the card company at a time, so I contacted the hotel directly to refund. However, even if 1 weeks wait, the contact did not come, and when I contacted from here, the corresponding staff told the boss to send this matter and send the phone, but 1 weeks wait, the contact will not come. When I contacted the manager of the boss from here, he said, ”What is it?” and the story did not pass. I was surprised to hear that I was waiting for a phone call, but did I tell you the phone number? Even if you cut the phone without permission or take a confirmation of this matter and tell me what kind of response to the future, there is no contact even after 1 hours. I can't connect to the manager again. It's impossible to be a manager. If I didn't contact you from here, I would never contact you, and I thought that I didn't solve it at all, and I was afraid of the dishonest attitude. I think I was struggling between the manager of the stance that received the cancellation fee as prescribed for whatever reason and the staff who tried to refund me with sympathy. Well, I first said that I would not take a cancellation fee. I appreciate that you responded to the refund, but the process until then was gudaghda, dishonest and surprised. I think it's good to stay for those who don't complain even if anything happens, but I think it's better to choose a different hotel.
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