Hotels Near Unified Clinics in Kalamazoo

As a Hilton Honor Member, I had certain expectations of what a Hilton property should look, smell and feel like. Corporately owned properties are usually in better shape than franchises. From the beginning, my wife and stated the reasons of why we wanted to stay at this property; she just had hip replacement surgery and we wanted a place for her to recuperate and do some physical therapy. They only clean the rooms once in 5 days--you have to make sure you are on the list to be cleaned. My wife needed clean sheets at least every 3 days or so since she just had surgery. Getting maid service was next to impossible. The breakfast was not very good. The coffee was usually not very hot and even after complaining it was not hot on one occasion the middle aged, overweight brunette, kitchen worker acted as if she could care less. Customer service & hospitality?? There is a part time middle-aged worker with pink highlighted hair that lives there as well as works there. The first time I saw her she was smoking a cigarette about 10 feet from the front sliding doors with her dog. I starred at her and her cigarette; she starred back and threw the cigarette away but unfortunately in ”front” of the sliding doors ”not away” from the doors. Then she walked into the hotel to talk with the front desk employees. The entire front entry way smelled of cigarette smoke; I complained about it--hoping she would get the hint. Wrong she had no clue.

Check in was smooth and acknowledgement of status was offered. Spacious and clean rooms at a great price during the week. The weekend price was a bit more spendy but combining the weekday and weekend prices made it extremely affordable for the area. Front desk personnel was friendly and curtious. Breakfast had a wide selection and tasted great! Even though we didn't use the pool and hot tub it did look inviting, and fun for those using it.

I have already voiced my displeasure in an email to the manager of this property regarding our 4 nights stay from July 18-21 and checking out on July 22nd. Not only was our 2 queen bed room much smaller than it appeared in the hotel photos, the carpet was stained and dirty as was the cloth chair which we would not use. A table w/2 chairs was the sole option for bags and luggage for our party of 3. If we had actually had a party of 4, this would have been an absolute disaster. There was one table between both beds that already has the room phone and clock on it. No tables on the wall side of either bed for your phone, a drink, or anything else? Next came the big surprise. We checked out as required with no issues and returned home. However, upon checking to ensure that we were charged the proper rate, my card issuer informed me of an unauthorized (unknown) charge of nearly $100.00 that was charged to our card without our knowledge? This is a charge for damages that you are normally informed of. Not only we were not informed of this charge, it DOES NOT APPEAR anywhere on our hotel receipt??? What happens to all of this money for unknown charges? I fully intend to make sure that my money is returned. I also intend to investigate the reason that such charges were not documented on my receipt. Something smells really fishy here! Finally, I will say that our shower, mini-fridge, and breakfast were above average at similar hotel chains. However, being veteran guests of Comfort Inn's for many years our room wasn't even close to average. Good luck, take your chances on this one. ***NOTE*** As of the writing of this review, I have not yet had a return email response from hotel management. J.