Elite City Resort

Lovely hotel. Very nice rooms, excellent caring staff. We stayed at one the maisonettes and our teen daughter picked the bed on the mezzanine. She thought that was very cool. The beach is just in front of the hotel. Plenty of restaurants and bars all along the beachfront. The two hotel restaurants are lovely). Nice large poor, but quite busy. No need to go there as the beach (with umbrellas and snack/drink service) is just there. We will go again.

The receptionist was terrible,rude,insecure and really bad with the kids. She made us feel really uncomfortable and we wanted to change hotel but the money that we had spent were so much that made us stay there. As you can understand the prices are too high for the hotel’s actual worth. Moreover, it is really dirty and messy. The door wasn’t closing and we found worms in our room. The window was also broken and it couldn’t lock. Awful, scary, terrible experience. I definitely not recommend it.

Beware of staying at this hotel - we believe they are doing a "bait and switch" scheme double booking rooms. You may not get the room you reserved and will be lied to by staff. We booked a sea view suite 4 months in advance. Upon arrival (after waiting over 45 minutes just to be spoken to by someone at the front desk) we were told they had "upgraded" us to a larger room with our own pool. The "upgrade" was not in the main hotel, it was actually in the back of the property with a view of the parking lot and a small, shallow wading pool that was looked down on by other units. We declined the "upgrade" and asked for the sea view room we booked. The Reservation Manager told us the room was no longer available and gave the excuse that we had not paid the deposit even though we had provided all of the necessary credit card information to them as required when we booked the room months before (they later acknowledged this was their fault, not ours). We told them again we want the room that we booked. Next, the Reservation Manager gave the excuse that the air conditioning was not working in that unit and therefore we could not stay in it. We asked to see the room and she refused to show us. A front desk employee later confirmed that there was nothing wrong with the air conditioning and that they had in fact given the room to someone else. We later saw people on the balcony of the room we were supposed to be in. After over 3 hours of wasted precious vacation time waiting, hearing the Reservation Manager's repeated lies and excuses & viewing other inferior rooms, they gave us 2 separate rooms in the main hotel because they did not have one room large enough to fit us (2 adults, 1 child & luggage). One small room had a double bed and the TINY room next door had a single bed. The rooms were not adjoining and we did not feel secure as we had to sleep separately. Also, as we were waiting at the front desk to check in we watched them offer similar "upgrades" to 2 other parties and encountered yet another family on the property who had the same experience as us. We were supposed to stay at Elite for 5 nights but because of the horrible experience we left the next day and went up the coast to the W at Costa Navarino which was excellent and surpassed all expectations. Do not waste your time at Elite City Resort - there is nothing special about this place and there is a good chance you will experience the same disappointment we did.

We found big warms in the room that was terrible in such a luxurious hotel these things shouldn't happen. We even found a gum under a cabinet . A hotel that costs such a big amount of money should me more carefull on the service on their customers who are paying a ton of money to stay there . Unacceptable