Saray Pyramids & Museum View Hotel

The service was great. Everyone was friendly and attentive and ready to help. The staff were at the front desk at all hours of the night. The rooftop views of the pyramids and the museum in the day and night are fantastic. The breakfast buffet has a wide variety of foods to choose from and lots of seating. My Uber account wasn’t working, so the hotel was able to order me one. It came with a surcharge, but it was better than taking a taxi. There’s AC and plenty of space and storage in the room. Everyone has a good grasp of the English language. There is a great outdoor area to just relax day or night and next door is a tiny market for snacks and an oil shop. There are only a couple of cons: 1. They don’t take old or work out USD bills 2. I was given inconsistent pricing for the excursions they offered, so I booked most of them elsewhere 3. My room had no ventilation and I was unable to open my window. Also, after room service came in, it would smell faintly of cigarettes. 4. I was hand-washing and hanging clothes and housekeeping kept shutting the door to the bathroom so my clothes couldn’t dry and smelled moldy. The housekeeper for my floor didn’t speak good English, so it was a lost cause. 5. The tv only had like 10 channels and all Arabic and mostly news and religious Overall, I would book this hotel again, but maybe request a room with a window that opens or bring a mini-fan and room spray.

The hotel itself was equipped with everything and the staff were largely great! However, there was an incident where a member of staff seemed to deliberately come to my room later in the evening knowing I am a young Muslim woman with a small baby alone and ask whether I had ordered beer which was not only inappropriate but seemed very out of the ordinary to be an honest mistake. When we raised it with the hotel management, he assured us he would look into it and find out why this had happened, but he subsequently said it was honest mistake. Maybe it was. Maybe it wasn’t. Either way, as a young mother with a baby in a room alone, it left me feeling uncomfortable for the remainder of my stay.

The customer service in this hotel is exceptional, you feel completely taken care of at all times. Mohamed Talaat the sales & Marketing Manager can arrange bespoke tours for you as well as airport pick up to the hotel regardless of what time you arrive. He also made sure we maximised our time there by keeping our luggage and giving as access to a shower before heading to the airport as we had a late night flight and had been out seeing the sites all day. He was always attentive to our needs and checked in with our guide during the day to make sure we were ok. Reception and all staff are welcoming and friendly and there is 24 hour security. The rooms are big, clean and new, bathroom is good too. The WiFi occasionally drops so be prepared for that but it’s not a problem as it does work properly when it’s back online. My only request would be for local food to be available on the menu, but in any event I would still recommend this place highly especially if you solo travel as a female as I did at the beginning of the week. Feels safe and comfortable a great first impression of Egypt .