Asmaa A
November 19, 2024
I had an absolutely terrible experience during my stay at this hotel. I chose to celebrate my daughter’s birthday there, but from the moment we arrived, the service was shockingly poor, and the staff showed a complete lack of concern for their guests. The issues that occurred during my daughter’s birthday celebration made the entire experience incredibly stressful for me, my guests, and my daughter’s friends. It fell far below the standard I would expect from a hotel with this reputation and price range. When I approached management to address these problems, their response was appalling. Instead of offering any solutions or even an apology, they were rude, shouting at us and even telling us to leave the premises. It was unprofessional and completely unacceptable. I strongly advise against staying at this hotel. The level of disrespect and lack of customer care we encountered was shocking. I do not recommend it to anyone.