Guest User
January 31, 2023
I stayed here for business for one night and stay at a lot of hotels. I did the online check-in when I received an email, and my room was ready with a set of keys when I checked in. As I settled into my room, I noticed that overall it appeared very new, fresh, and clean. However, the fitted sheet was directly put on over the mattress - no mattress cover barrier, and no mattress pad. I went to go pick up dinner, and I asked the front desk clerk if housekeeping had already left and explained the situation and asked for a mattress pad. She said she couldn't put it on the bed, which I said was fine and that I would remake the bed if she'd just drop it off while I was gone. I returned a while later, and she had remade the bed with the mattress pad. Great service as I'm sure she did not have a lot of front desk help at 7:30 PM, and poor service on the housekeeping part. I then went to reheat my food in the microwave which was clean. However, it wasn't plugged in. And, the cord was really stuck behind the microwave and the contraption of furniture that it is placed in where a hole is bored out of the back for the cords. It was massively stuck where I couldn't reach the end of the cord. Finally, I moved the furniture piece out and was able to plug it into a power ***** (which is probably not allowed - fire code?). The microwave then worked fine, but again, this is a housekeeping issue who needed to ensure this was functional. I slept great with no noise, good mattress, and nice blackout drapes. The shower gave good pressure as well, and there were plenty of towels. Only one elevator worked for the 24 hours I was there. I was told the other was out of service. I also did not see any trash containers in the lobby or at the outside entrance. I felt the parking was safe with plenty of lighting. The front desk attendant in the morning was also pleasant when I received my receipt and checked out. I would stay again, but the housekeeping team needs more supervision or a better inspector.