Hotels Near NASCAR Racing Experience and Richard Petty Driving Experience in Joliet

We booked this hotel for our wedding. We stayed for 2 nights, our rehearsal and our wedding night. Both nights we got in quite late so when there was an issue with the room, we decided to just deal with it rather than attempt to remedy it. Our first night, there was about a 2” cockroach on the floor of the bathroom. The sheets were musky, the pillowcases felt crunchy (I wish I was kidding) and overall, the room was less clean than you'd want. On the second day we asked the hotel to clean the room and provide new sheets/towels for us so when we returned everything would be cleaned. We came back to the room around 2am and the room was not cleaned, no clean sheets or towels to be found. At checkout I was asked how the room was, we said it was a bad experience and we will not be returning. The receptionist did not ask ”What happened?” or ”What can we do to make it right?” Instead, he said nothing, and we went on with our day. To put it in other words, this place has no business running a hotel and I would never stay here, nor recommend this hotel to anyone. Bonus: Their ****** is not worth it either, I would go elsewhere if you're planning to stop by for that purpose.

Dirty, old run down hotel. Looks like a hotel from the 70's that was refurbished (?) some time ago and never maintained. Not connected to the ****** - you have to walk across a parking lot, down a sidewalk, across the ****** parking lot and into the Hollywood ******. Then you have a long walk into the actual ******. They do not tell you that on their website. I should have walked out when I first arrived - the mats were filthy at the front door. When I was standing at the check in desk, three people were in an adjoining room looking at a computer screen, two of the three looked up and saw me and let me stand there for 3-5 minutes before one of them got up and asked if I needed something. They were dressed in blue tee shirts, jeans and tennis shoes - not professional looking at all. I should have walked out again at this point - but I didn't. The front desk did not provide me with the first floor handicap accessible room that I reserved several days earlier. I arrived at 1 PM and the front desk manager said I could check in and come back at 3 PM or so to pick up my key. When I returned, they provided me with a second floor room. When I brought it to their attention that I had reserved a first floor handicap accessible room, they were very flippant and said ”I asked you when you checked in if you wanted two queen or a king size bed and you did not tell me you needed handicap”. I asked if they could see my reservation in their computer system - yes they could but because I did not tell them to their face that I needed a handicap accessible room (even though my reservation stated it), they gave the room(s) to others. There was no attempt to make it right or apology by the front desk manager - they were very flippant and rude. We ended up in a room on the second floor. Elevator door only opened part way and in order for the door to close, you had to jump up and down. The halls were dirty - looked like they had not vacuumed in several days. When we attempted to use our keys, only one worked. Went back to the front desk and they acted as though you were bothering them to get the key programed. Air conditioning in the room was not adequate - had temperature set to 68 and it blew hot air. Water temp in shower was warm at best. ”Hot breakfast” consisted of eggs and bacon, cold cereal, toast, juice, coffee, shriveled apples and the yogurt was gone and they did not have any more. They did have Quaker Oats, however, no microwave to cook them. When I inquired, they told me to use the microwave in my room. Needless to say, we did not eat there. Don't waste your money - stay at a hotel off site - probably cheaper, cleaner and nicer people.

The staff were friendly and helpful. The room was quiet and clean. The perfect spot to commute from easy access to interstate. This was our first time in Illinois and the hotel and staff helped to make it a good experience. Will definitely stay again next time we are in town.

The location is good, but some rooms do not have a microwave.

Stayed at this location prior to renovation, hotel has been completely transformed. Staff was polite and helpful, would recommend to anyone looking for a budget friendly hotel option in Joliet illinois.

While my family and I were having breakfast the morning of Aug. 21st, there was a conversation going on at the table next to us. It was between the owner and/or manager of the hotel and the contractor doing the renovation work for him. It was quite clear that the owner/manager was refusing payment to the contractor. It was clear to us during this conversation that the owner/manager was reneging on part the agreement. The contractor was simply asking for a partial payment that the owner/manager had promised him and now won't pay. Make no mistake, we heard the entire conversation. We felt badly for the contractor whose crew seemed to be doing a good job. We were there for 4 days and 3 nights and the work going on was of no inconvenience to us for our stay there. I don't believe I will be staying there again, even as nice as our stay, and as pleasant the staff were. I am also going to report this incident to Marriott. I think they should know about it. Please don't try to give me an explanation concerning this situation. It should have never happened in front of guests.

I stayed at the property before Christmas and I never stayed at a property where the GM has been so visable during our stay. I stayed 5 nights at the hotel and I saw him every morning talking to any guest in the breakfast area and I spoke with him all 5 days and always remembered what I told him from the previous day. The staff is a reflection of his leadership and I wish I could steal him to my company because I can see firsthand how much he cares about the property and his employees. The desk associate I checked in and out with was very friendly even during her explanation on COVID restrictions at the hotel. Even though this property is following restrictions, the staff seems to go out of their way to please their guests. A better place to stay than a full Marriott hotel where you are just a name on a screen to them.

Very clean love it

Hotel Management decided the best time to test the Fire Alarm would be before 8am. So, it went off twice before 8am and then continuously from 8:05am to 8:25 am. After contacting the front desk to confirm that it was 'just a test' and not a real emergency, I was told that the company hired to perform the test didn't know how to turn off the alarm. So, what would be your confidence that Hotel Management would be able to protect guests during a real emergency? Never again.