3-Star Hotels in Johor Bahru

Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

Excellent hotel to stay in. I guess the hotel just newly renovated but the air conditioning in the room a bit old and not well maintained. The air conditioning too cold at night even though we set up 27 degrees celcius. The surface of the air conditioning was frozen. Breakfast wise very good. The quality was excellent. You will have warm croissants and warm danish pastries. Come with local dishes as well. All the staff starting from the front desk staff, the parking guard, the F&B teams was friendly. Overall stay was pretty good.

Saw reviews and i was expecting it’s better than it should be. Parking is convenient & safety seem ok for the security & car lift . Room is huge. Location is wise. But, Amenities , room conditions seem ages . Environment locations is ok but full with foreigners which quite unsafe for solo travelers especially lady alone. And due to its locations right across the hotel there is night market with full sets of karaoke blasting during the evening & night. Thursday night i can still heard the music at 12am. Friday night i can still heard it pass 2am . Hard to have good rest with this conditions. If you are on business trip its not recommend for the stay as hardly get good rest with the loud music blasting at the night .

Stayed one night there, room was very stuffy and poor lighting. Pillows smell weird. Requested for a queen bed during booking which they have options to choose from, but ended up giving 2 single beds. Shampoo was not provided, only provided one tub of body shower expected to use on hair as well. Otherwise it's near to JBCC, good to catch the early trains to Sg.

A cheap and clean hotel, easy to get to and has plenty of parking. Not far to Johor Bahru city center and Sultanah Aminah Hospital. Restaurants are also plentiful in this area including a 24-hour convenience store. To get to Larkin Public Transport Terminal and Urban Forest Recreation Center is also close. The room price is also reasonable and stay here once

Stayed at this location over the weekend with my family. Had the family suite, rooms were spacious and nicely done up. Room had only 2 wall sockets near the TV. Staff was every friendly, and was able to provide some recommendations around the area. The water dispensing machine at every floor was very convenient. My only issue was we could hear people singing (probably from next unit karaoke) late at night. Warning note - Those parking in the number lots; you might wanna put the parking coupons as we saw lots of cars getting summons next morning.

The hotel stay is very convenient in a nearby place like KSL. One thing they need to improve is cleanliness need improvement as there is stain on the bed sheet and towel. Overall service is good.

Come with 4 single beds , big enough for a family of 4. Room comes with 2 toilet which is great as no need to wait to use . Room is clean and come with all basic amenities. Good location w a lot of food nearby . Parking will be outdoor of the hotel however they have security guard so it a plus! Need to put RM100 refundable deposit . And an extra RM20 if you need extra room key. Recommend to come if you are looking for a short stay.

My husband and I so totally enjoyed our 3-night stay, very pleased to have discovered this lovely gem. Very well kept room and bathroom, clean sheets and towels everyday. Overall, the whole hotel was very clean. Staff is very polite, friendly and helpful - from Reception, Housekeeping to Security. Thank you all , keep up the good service. We had a cute little room, enough for 2 of us, (like who goes on holiday to stay inside the hotel room?) Definitely recommend this Belllo Hotel anytime. The eateries outside adds to the charm of Malaysian lifestyle. Nice and convenient, plenty of choices ..... although some coffe-shops should consider a good cleanup.

Value for money. Comfortable and sleep well. Prefer the room facing backside of the building as the highway tends to be noisy for light sleeper.