R&F Princess Bay - Phase 1 and 1 High-end B&B

I’ve stay at several R&F apartments so far, this has got to be one of the most upsetting experiences. Don’t know how they managed to get such a high review score, but here are the issues we faced: 1) The person we liaise with on WhatsApp was extremely unresponsive. Upon reaching, I texted them several times and there was no response at all. Waited over 40+ mins and still no reply. Called the exact same number and then they replied me. strange. Throughout the entire stay, they are extremely slow with replies. If you do decide to choose them for your next stay, always call. Don’t bother dropping a text. They won’t even reply you. 2) Upon getting into our room, we were welcomed with a very strong cigarette smell. So strong that it’s obvious someone just smoked in there (despite the room being a non-smoking room). I contacted the staff, for which they said customers aren’t allowed to smoke in the apartment, but balcony is fine. Although its very obvious that the last person who stayed there smoked in the house. Btw, no remedy for the situation. We had to air the rooms ourselves. Funny enough they had a cigarette tray on the living room table (but empty). 3) There were pee stains on the toilet bowl 4) Toilet roll was half used. Looks gross. Didn’t even both replenishing. When asked for new ones, they said each toilet only one toilet roll is given. At least provide us with a new one? 5) There was hair all over the beds 6) Towels that they provided us was WET. first time experiencing something like this 7) Many reviews mention that the “boss” fetched them from customs to the condo (not offered to us) and how quick they were with the replies. Yet throughout our stay, from check in to check out, i constantly had to chase them to get things sorted out. Zero initiatives from them. 8) Dining table seats had stains (presumably food) 9) On our second night, when we came back to the apartment, the entire apartment’s electricity was down. Contacted the same number given, and as mentioned above, took them forever. Had to call and call for a response. As someone who has stayed at several apartments and hotels in JB, if you do decide to try out R&F, go for a different company/owner. This was highly disappointing.

Bagus

Service is excellent, they provide pick up which is great . Getting the room is a breeze and they respond to request almost immediately