Guest User
September 28, 2024
Due to the hotel's reasons, the deposit refund could not be received. The hotel didn't believe the feedback that they didn't receive the payment, so I cooperated to provide the things the hotel needed, and they still said that the hotel could not have made any mistakes. The call also asked if it was possible that I accidentally deleted the transaction record. So I provided the bank statement. He still refused to admit it, which meant that there couldn't be such a problem on the hotel's side. It was finally found that this was caused by employee operational error. The refund on the 26th was processed at noon on the 28th and was returned. In order to prove that there is no problem on my side, I will take half a day off to resolve this matter. After the results came out, there was no apology, just saying that the problem was solved. So who will bear the cost of wasted time? Why should customers bear the losses for the hotel’s problems? I have provided all my transaction records, and I have also promised that if it is found that the problem is on my end and I am making trouble, I will pay one thousand dollars to the hotel. But the hotel didn’t give any response and the matter was left unresolved. Was it because they felt guilty or because their response fell on deaf ears? This is not just a matter of a hundred dollars. I cooperated with whatever was required. I provided evidence that I did not receive the hundred dollars, and the hotel said it had been refunded. As for where the money went. I don’t know. But I proved that I didn't receive the money.
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