Andrew S
July 2, 2024
How did this hotel get rated four star. I expect an amount of luxury when booking and paying for a hotel rated at this level. By no means was this four stars ,, two or at a push Three star. The hotel staff were great when I raised my concerns over the condition of our first room. BEWARE... WHEN BOOKING AN INSIDE ROOM,, YOU GET ACUPBOARD WITH NO WINDOWS LEEKING SHOWER AND OVERWHELMING AIR CONDITIONION THAT MADE MYSELF AND MY WIFE FEEL UNWELL. After raising my concerns We were given a premier rated room.. it had a window but was still a little shabby and out dated for us. There is a constant smell in reception that lingers around the hotel .. there is no breakfast room, you will end up eating breakfast in the are set aside in reception. A visit to one of the local bodegas is a must when visiting Jerez. There is no night porter, no recognisable bar, no coffee or tea facilities in the room, and the shower leaked into the room when used. This is a great place for location, and as I said the staff where amazing when I brought my issues to there attention. I was disappointed with my stay at this hotel. Will I be back, I don't think so as value for money would push me towards one of the bigger branded hotels. If this hotel reduced its prices and accepted the facilities are more associated with a budget b and b, maybe they would get a higher score from fellow visitors.