Pyramid Lake Lodge

We booked this hotel with the hopes to experience Jasper National Park in comfort and luxury in support from Pyramid Lakes Resort as our spot to rest and relax. Unfortunately, our experience at the resort was not restful. Upon heading to bed after 4 hours of driving from Edmonton after a 3 hour plane ride, we were awoken at 2am to the AC unit making an obnoxious noise. After waiting about 5 minutes, the noise subsided and we headed back to sleep thinking nothing of it. That was until… the noise from the AC unit (even when turned off) went on until 5am sporadically and obnoxiously. We attempted to call the front desk to resolve our issue, and they simply said “we’re sorry for the inconvenience, let’s see what we can do” and never got a call in return the rest of the night. In hopes to rest and recover, we slept in on vacation the following day and were awoken by a wake up call forcing us to leave our room stating “check out for all rooms is at 11am” with no apology or sincerity included in the message. Jasper is beautiful and breathtaking as is Pyramid Lake. The resort however, did not live up to its standards. Our hope is management will reach out to resolve this.

It is a 3 stars hotel which charges as 4 star but actually is a 2 stars. Location is very good near the lake and the restaurant over looking the lake were the only good things can say about the hotel. The room although was large was dark and shabby. Ths bathroom very small. No cleaning of the room in middle of stay. My