Guest User
February 27, 2023
2 weeks before arrival, the hotel will send the cancellation for 2 families spread over 3 rooms. You had obviously overbooked. And that although we had already booked 4 months in advance. Unconscionable and cheeky P.S. since the hotel likes to portray us as refusal to pay: in our bookings made via the hotel website there was neither a down payment nor a bank account. Only "Payment as a bank transfer" We were not sent any deviating additional booking conditions. We then asked about the payment in January, but only received an invoice for 2 of the 3 rooms. Despite multiple inquiries about the third room, we received no answer or information for the third room. I wrote 6 emails to the hotel regarding these inquiries, only 3x was answered: 1st answer bill for rooms 1 & 2, 2nd answer was already the cancellation of all rooms, 3rd answer again regarding cancellation. This was deliberately brought about by the hotel, since obviously not all rooms were available as booked.
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