Mr & MRS Smith Royal Heritage Haveli

We are a family of 8 who were traveling here from different parts of the country and world for a get together. The rooms were booked for two nights and paid for two months in advance and I had received an email from the hotel confirming the same. The night before checking in when I called the hotel to ask if we could check in early. I was informed that now our rooms were going to be available for only one night! The next two hours were extremely stressful as it looked like a carefully planned family vacation at the end of the year was going to be chaotic. After a lot of back and forth and insisting on my part they agreed to giving us the rooms for two nights. This is the first time I am experiencing anything like this for a fully paid booking! The rooms were not ready to occupy till 2:30 pm though the check in time was 2:00 pm. Hot water issues were there in two rooms for the first day, so some of us bathed in cold water in the Jaipur winter. The hotel, rooms and grounds are gorgeous and well cared for. Food at the restaurant was fantastic and the outdoor dining with bonfires under a tree was very atmospheric. The masseuse at the spa is very skillful and all of us left very refreshed and rejuvenated after a very unpleasant start.

Lovely hotel in an old hunting lodge. We had one of the biggest rooms we've ever had in a city - old fashioned in keeping with the building but all mod cons. The restaurant is great as are all the staff. The pool area is lovely and relaxing and we wished we'd had more time to enjoy it. We did venture out to a couple of local restaurants, which were really good.

A beautiful haveli set in an 18th century hunting lodge. The facilities are excellent (in particular the pool and spa) and Kigelia restaurant has tasty food albeit with hotel-level prices. The team of staff are highly attentive but we were let down by issues with the hot water supply and water pressure in our room. This meant we could not properly shower on one of the two nights of our stay. We flagged this to the maintenance team but they were unable to quickly resolve the issue. When we spoke to the front office team at check out we were offered a 300 rupee discount which we found a little insulting given the premium nature of the hotel. We spoke to other guests who had experienced the same issue with a lack of hot water. I sincerely hope this is a one off issue and other guests have a better experience.

This is a beautiful old world India Hotel. It was exquisite. Hotel staff was superb.

My wife and I visited Jaipur for a few days and stayed at the Royal Heritage Haveli. It was home away from home. The service was exceptional. Lovely rooms, good food and peaceful surroundings. The staff were attentive and Revanashi,Bhawani and each and everyone of the staff made our stay memorable. They also have a team from Kerela providing special massage and aryuvedic treatments. Will defenitely visit again.