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Top rated hotels in Jaffna

Tilko City Hotel Jaffna
4.4/514 Reviews
When we arrived there was no welcome at all. We had to take our luggage by ourselves to the lobby. I chose Tilko as per the pictures on Booking.com but reality was totally different. Though I’ve informed them that it would be a couple they provided twin beds when we arrived after a long journey from Colombo though later on somebody came & fixed the bed. Room wasn’t cleaned and out of order. The towel had a foul smell. Kettle was broken and everything was full of rust in the bathroom (pictures attached). No bathroom amenities as shown in the pictures. AC had a horrible smell plus the room. There was no selection of foods for foreigners in buffet (only Indian food for breakfast) We didn’t have a choice but to eat whatever they had. During dinner we ordered for seafood fried rice with chilli prawns as a side dish. After sometime the waiter came & informed us that some of the dishes weren’t available including prawns though they’ve added some old prawns in the fried rice which was quite surprising. The food was not fresh at all. Everything was cold as if it was made long time ago. Balcony door couldn’t lock. Found insects in the room too. Even the swimming pool was discolored. Overall a horrible experience!! As a travel agent I was really disappointed with this experience. I would never recommend this place to tourists.

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