Guest User
February 22, 2025
I had a terrible experience booking a hotel through MakeMyTrip. I arrived at Surya Hotel with a confirmed booking from MMT, only to be denied check-in due to the unavailability of rooms. Despite it being late at night, neither MMT nor Surya Hotel assisted in finding an alternative nearby accommodation. This forced me to drive with my family, including my senior citizen mother, in search of a place to stay. This treatment is absolutely unacceptable and cruel. I request MMT to refund the full booking amount immediately.