Guest User
November 25, 2024
The weather was great,the room was great the rest wasn’t the best, We decided to go in November for the last week of the season but didn’t enjoy it,we felt like the staff just wanted the season to finish and we were a distraction, For the first couple of nights the outside bar was open where we love spending our nights with the amazing staff,unfortunately this closed and we had to use the main bar,the weather was good so they could have kept this open,lots of staff were finished before the end of the season,the staff are the life and sole of the hotel and it was disappointing they weren’t there for our stay as we love them,as it was the last week no one seemed bothered,we weren’t treated like we normally are,it was a very strange experience not like we are used to,everyone looked tired and not bothered, The restaurant food was mediocre at best,as it was the last week they weee using up what was left,the bread was stale,you should buy fresh bread whatever it’s not expensive,there was onion soup one day then 2 days later,it was like they weee using up whatever was left, There was nothing put on for us through the day like the cocktails/frappes etc that guests throughout the year enjoy,the animation team was shocking they don’t interact like ones have in the past and the evening entertainment was not the best, AVRA has been our favourite place for a few years now going 2/3 even 4 times a year but this time we didn’t have a good experience, Will we be returning? I would say yes but not this time of year, All in all we came away disappointed,please treat all guests the same all year round, Hopefully we get the experience we have come to enjoy next time we are there