Ssserenayi
February 8, 2025
This is a really rubbish hotel. They won't allow cancellations after booking. They even said they won't allow cancellations even if you're sick or have surgery. They are very unreasonable, inhumane, and have no empathy at all. I don't know if it's the fault of the middleman or the hotel itself. Ctrip also has problems and doesn't solve the problem properly. They said that two people need to pay an extra 100 Euros. I said that the logic doesn't make sense and that they must have made a mistake, because the hotel room shown on the webpage only has a 50 RMB difference between one person and two people. How could it be possible that it would cost more than 100 to pay for one more person? It's almost 1,000 RMB, it's impossible. But Ctrip is unwilling to think about it. He said that the hotel is tough and that it costs more than 100 Euros to pay for one more person in a double room. Finally, my friend went to the hotel and found that they really only needed to add 50 RMB in city tax to check in, and I booked the wrong itinerary. In short, it's a very rigid, rubbish hotel that is unwilling to discuss or compromise.
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