Hotels Near Mall Laureles Del Sur in Itagui

I expected more from such a high reviewed hostel and from the way they made me sign a contract yet unfortunately they do not deserve such a high rating and should be inspected. I had an awful experience here from the lack of air circulation in the rooms with no windows and excess of people and beds to the unprofessional disrespectful rude and unkind staff as well as management. The breakfast is okay for a hostel and well the only decent human beings and overworked and underpaid staff were the maintance crew which deserve a raise and praise aside from that I do not wish to even comment the nastyness filth and disgusting environment and treatment from the staff. I checked myself out and just used the place as a storage. Worthless and needs to change the management and employees except for the maintenance crew who deserve a raise.

We stayed at the hotel for three days. I specifically was looking for a hotel with a gym and our travel agent said this was the best place. -The check in process was very slow as they don’t have enough people at the front desk. -Our room was nice, but they only provide shampoo and soap. When I asked for body lotion, as most other hotels of this rating provide, I was told no. - Calling to the front desk results in no one answering the phone, thus I had to go downstairs several times to ask questions. -The gym itself is old and disgusting. Overlooking the pool deck is the cardio area. They had 1 of 3 treadmills working, ellipticals with no power, and spin bikes that were extremely rusted and hard to adjust for fit. The weight room floor is also filthy and I don’t think it was cleaned the entire time we were there. The weight and machines are all rusted. For dumbbells there was one set of 10s, 1 twenty and the rest were over 30 lbs. Some of the dumbbells were coming apart creating a dangerous situation of a weight slipping off and dropping on your head or foot. -We had breakfast included and the food and service were good. However, We ordered room service one evening for dinner and the food arrived after an hour and a half. It was cold and tasted horribly. - they have motion sensors in the hallway to conserve energy, which is good. However the don’t often work and several times I got off the elevator and had to navigate a pitch black hallway to my room. I would never recommend this hotel. It claims to be 4 star but it is in disguise with a fancy lobby.

What a great experience. We booked a single room up high floors and the experience was amazing. First thing to mention is the check-in experience. Staff made a huge effort to speak Portuguese when I speak Spanish and English perfectly, just to make me feel at home. They gave me a really nice room, with huge windows and a spacious bathroom, as big as the bedroom itself. Breakfast is a bit disappointing but it's something I don't mind. Also we had a half-price beer at the rooftop where you can see everything. I had a great time there, indeed. The hotel is also situated in the best part of the city. Many restaurants, bars, pubs... many options for leisure around.

I had a wonderful stay at this hotel! Its convenient location made exploring the area a breeze. The staff was incredibly helpful and attentive throughout my stay. Unfortunately, I fell sick during my visit, but the staff went above and beyond to make sure I was comfortable and accommodated. Their exceptional service truly made a difference.

This is my second stay at this property. I really enjoyed my first stay and though this could be somewhere that I could book for longer than a week. I booked a double room last time and enjoyed my stay this time I booked a single room but would not return. The single room is a lot smaller than the double and I paid the same price as last time so value for money for this was not so great. View is great, amenities good, no AC and it gets hot in the room. Decent breakfast and friendly staff. The big issue for me on the last 2 nights was a club down the street playing music so loud that I could feel the bass 10 floors up and this went on until 4am. This was Monday and Tuesday night! So hot room as can’t open the window with the music, fan on full, white noise from tv at full volume and ear plugs is not what I’m looking for. I could not return if the bar continues like that. Previous stay no issues, first 5 nights no issues, but this is a big problem for me. I am so thankful I didn’t book the month I was contemplating and left after a week. A double room without the noise at the right price I would return.

We would have rated this hotel at 5* but a checking out issue spoilt the whole stay for us! Yes the room needed a little attention - the shower nozzle hung down out of the ceiling, the shower handle came off the temperature regulator every time you adjusted it, the toilet seat kept falling down & had to be held up for me (male!),, the toilet itself was not fixed equi distant in the space between the shower screen & the wall & made sitting on it uncomfortable as you would then be squashed ........but none of these were major & would not have impacted our stay very seriously. We enjoyed the breakfast & the staff, generally were very good & helpful Upon checking out, we left a 50,000 COP tip. Then, On getting into our taxi, we were called back to be told we needed to pay 50,000 COP for a ”broken door key card”. The previous evening the door card did not work & it was replaced with nothing at that time being said. Now apparently we had ”damaged” it I refused to pay & said if they wanted the money to take it from the 50,000 COP tip I have stayed in hundreds of hotels using electronic key cards & if they ever had a problem, they were reprogrammed or replaced without issue Never have I encountered this situation before & I was annoyed & very disappointed that after a great stay, this was how it ended. As I said, this would probably have been a 5* review.....

The hotel claims to be 3 stars, I would say 1 to 2 stars. Worn sheets with some holes from wear. Small, stiff towel with the smell of cheap soap. I had to order another one. We were 2 people. The floor is cracked and the shower opens directly onto the bed in the room. Minimal and poor quality soaps. Very old air conditioning. The noise of the street, music, etc. comes in. The reception area and normal elevator

This hotel is a great option for early flights out of MDE. We flew in from Cartagena, had a bit of difficulty calling for the hotel shuttle due to our lack of Spanish and their lack of English but we figured it out. Once at the hotel we were quickly checked in and our shuttle was set up for the next morning at 4am. The room was clean and comfortable, we slept very well. We had dinner at the restaurant next door, it was great! The hotel offers complimentary breakfast but we left too early to try it. Overall this is a great choice and you get a lot for the room rate. We would gladly stay here next time we leave early from Medellin.

The hotel itself is well located, fairly standard airport hotel. Rooms came with all the standard aeminities, beds comfy, shower hot etc. Breakfast in the morning was great, with a nice view over the pool area. You wouldn't know you're right next to the airport thanks to all the greenery that surrounds the hotel. Unfortunately the hotel was let down by a shambolic check-in process which meant that no-one picked us up from the airport (you cannot walk) and no-one answered our calls. Once we made our own way to the hotel, we waited almost an hour to be checked in, and then were given the wrong type of room which I had to argue about with the front desk until they eventually relented.