The Haze Karaköy

The hotel is very close to the beach, the street is very noisy, and the breakfast is not buffet

The room is super small! ! ! ! ! ! The front desk is super small! ! ! Don't be fooled by the photos! With the 26-inch suitcase spread out in the room, there is no place to put your feet. You have to step over it. The bed only has a plug on one side😅 The front desk is super small and shares the same space with the hair salon. The hair salon takes up 80% of the area😅 The location is average. It's very inconvenient to get to and from the airport.

Hotel in a bad location, 24/7 noise, a taxi rank just below the hotel!! Super unpleasant staff (I think with the French especially) the Turkish and others seemed much better received than us, a so-called "responsible" not responsible at all!!! Totally irresponsible I would even say. And very rude, he would do well to go and redo his education! A really horrible breakfast, not good at all and a room with the shutters torn off and the mirror all dirty! Really not serious for a so-called “exceptional” hotel, moreover I wanted to point out that the so-called boutique of this hotel is in reality a tattoo artist! And not a shop, another scam like everything else in this very poorly located hotel and with very unpleasant staff I repeat, apart from the Turkish I strongly advise against this hotel, HORRIBLE!!!!!!!!! And really think about changing personnel! You would only have stories with them.

We arrived at the end of the day and were put in 2 rooms for 4 nights. One freezing and the other overheated with a deafening air conditioning noise. We couldn't hear each other because the outside noise was echoing in the rooms. No guardrails on the windows, therefore very dangerous, particularly for families with children. We therefore asked for the possibility of changing rooms. The hotel was supposedly full but after numerous incomprehensible explanations (with obviously a receptionist in bad faith who was acting like he didn't understand despite the telephone translator), he finally asked us to come back the next morning so that his manager could change us. of rooms. We spent a horrible night, so much the incessant shouting and honking outside prevented us from sleeping. After a sleepless night, we went down to see the manager who was going to change rooms for us. As soon as we arrived at reception, the manager took out his translator to tell us that he would not change us. We insisted and he clearly told us that if we were not happy we could leave the hotel immediately. The tone rose and then an outside person intervened and the two of them attacked us and remained very threatening in front of the hotel in order to impress us and silence us. We then went back up to have lunch and decide what action to take on this serious event. The waiter then sent us a text message from the manager ordering us to take our things and leave the hotel before noon. We then found ourselves on the street, in a foreign country, not knowing if when we left we would not be attacked again. There are enough hotels in Istanbul to avoid places where I think the French are very poorly received....To avoid! A word of advice: Don’t spoil your stay!

We were here as a family. We can recommend it to everyone. The hotel is very central and very clean. We always prefer Karaköy when we go on holiday in Istanbul. You can find everything you need in the immediate vicinity. We will definitely come back to the hotel.