Anonymous User
October 7, 2024
The front desk clerk, seeing that we didn't book directly at his front desk, deliberately arranged a bad room. The door lock and safety lock of the room were broken, and the corridor smelled of oil smoke and onion! ! ! I asked to change, but he said there were no rooms. After booking through Ctrip, I booked a room for one person that night. Later, I cancelled and rebooked for two people. He was unwilling to refund the original order and directly deducted half of my room fee as liquidated damages. It was difficult to communicate. It was the same hotel. Alas, this was the most frustrating time of this trip.
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