Hotels Near Petals With Pizzazz in Islamorada

Prior to arriving - we called the hotel and ask for a room that is for guests that have mobility issues. Same type but easily assessable. when we arrived, the reservation did not have us in a room that was accessible. the front desk attendant had no authority to fix the issue that we had fixed prior to arriving with another front desk person. He told us he moved us when in fact he had not done anything. Finally, we checked in and went to the room and it was the wrong room type - we reserved 2 queen beds that this one was 1 bed. We had to go back to the front desk and get a room with 2 queen beds - which was our original reservation type. The front desk was as accommodating as they could be because she had to wait for ”approval” from the mgr. Checking in took almost an hour. In my opinion - the worst check out experience ever. We were racing to get the kids dressed and backed - we were running 5-10 minutes behind check out time and no less then 4 hotel people came or banged or let themselves into our room to rush us out. Mind you their parking lot was completely empty, and they did not have some sort of waiting list to get into the rooms. It took them about an hour to check us into our room and they resorted to this type of behavior to hurry us out with 5-10 minutes after 11am check out time. In my opinion, the pool areas were nice - just the pool was a little dirty, with leaves or other debris in it. Kids did not seem to care. They enjoyed themselves. In my opinion - the worst check out experience ever. We were racing to get the kids dressed and backed - we were running 5-10 minutes behind check out time and no less then 4 hotel people came or banged or let themselves into our room to rush us out. Mind you their parking lot was completely empty, and they did not have some sort of waiting list to get into the rooms. It took them about an hour to check us into our room and they resorted to this type of behavior to hurry us out with 5-10 minutes after 11am check out time. I gave a 3 rating regarding this resort because the resort property is very nice. The rooms are super nice. The location is also very nice - if you don't have to interact with the staff then your stay may go smoother than ours. For us we will NEVER stay there again unless they get new management.

5 Stars... it was great, and it all started with the extraordinary reception and welcoming by Dusti Rose 🌹 at the front desk. She was warm, friendly, personal, and extremely nice. She answered any and all questions and provided information on the hotel and Islamorada... just a great welcoming experience.. She was superb, to say the least. Thank you, Dusti and the Islander. We'll definitely be coming back.

Great trip! We enjoyed it a lot! Great service, we love our room (ocean front) the only issue that we had is that we didn’t have access to internet through wifi