Zoetry Villa Rolandi Isla Mujeres Cancun

Loved this place. Quaint, comfy, beautiful . Good outstanding. Workers are top notch . Definitely recommend

This is our third trip to Zoetry Casa del Mar and the beautiful environment of the resort coupled with the staff did not disappoint! We had a wonderful stay enjoying the beautiful beaches, the gorgeous landscaping, the amazing views in every direction!! A special thank you to Suar, whom we've known for the past 3 years, making wonderful drinks, preparing the Bali beds, being so attentive and really making us feel like valued guests! An extra special thank you for the hand made earrings from his wife! The staff at Salt water was incredible: Zaccarias, Cesar, Alessandra, Fidel; Juan at Maguey bar, Alexis at Arroyo. There were so many others that made the trip special! One comment I have to make however, is that we have noticed over the past 3 years since Hyatt took over the resort chains there have been some negative changes. For example, the past two years, our room was staffed with small bottles of belvedere vodka and when we inquired this year, we were offered only Stoli. There was also an attempt made at charging us for our own bottle of wine at dinner one night. The manager eventually waived the charge but that seems quite silly given we're at an all-inclusive resort. Last year, the cheese and wine night was complimentary to UVC members but this year there was a charge. Albeit, these are small inconveniences and certainly did not ruin the vacation, I do feel they should be noted by the management as they certainly make return guests and UVC members less valued. I hope these comments will allow management to reconsider some of these minor costs to allow guests to feel appreciated and want to make a return visit. Nonetheless, it was a wonderful trip and we look forward to another visit next year!