Residence Inn Dallas DFW Airport South/Irving

This is an older property close to the airport that is in need of renovations. The lobby and the hallways lead you to believe you will be walking into newly renovated rooms but once you get into your room you find this is not the case. The furnishings are old, scuffed and warn and the tiny tv’s in the room look like they haven’t been updated since flatscreens first came out. The couch in the living room was very uncomfortable and seemed like it was missing the back pillows. Planes fly right over the hotel so the rooms are loud so if you’re a light sleeper, I’d recommend avoid this hotel. The rooms were clean and checkin was quick and efficient. All in all, the hotel was fine but there are much better hotels in the area for the price do I’d avoid this location in the future.

I think this hotel needed some upgrades and maintenance. The AC in my room was out, it was cool enough at night that I didn't really complain but it was kinda musty and humid. The shower was a bit older too. Everyone was very friendly though. Nothing you can walk to from the hotel if you are stuck without a car.

I stayed for about 4 weeks during some aviation training, the facility was very clean and great service, all front-desk staff as Hilda and Audrey so gentle, all of them were very diligent and well service-oriented. The shuttle driver Adriana was awesome, we loved her, always sweet and smiley, she is the best, special thanks to her. Erick Colon the manager was a great guy too, just a little more focused as an "employee supporter" than a "customer supporter", it's ok to defend their employees but he must know that not always they are right or behaving properly, sometimes the guest is right too. Another disappointing event it's that he (Erick) told me that all phone calls inside US are no-charge and at the end I was charged with 16 dlls in my credit card (incidentals) due to 3 or 4 phone calls to local restaurants to make the reservation for the new-year-dinner, after I noticed the bank balance I called back to the hotel to ask about the incidentals charge and they told me that only local calls are free, so now I feel scammed because I asked him this specific subject that day, otherwise I'd use my mobile phone from which I can make any call for free. Housekeepers like Imara (if I remember well her name) and maintenance was great and helpful. All the breakfast girls was very kind and every morning they took care of me very well. The Gym and the pool was good, the washing machines were brand new and laundry area very clean and OK. There was a rude afro-american driver who start yelling at me, a very small private misunderstanding he converted it into a huge public problem and even he continued yelling and scolding at me in front of other people... it was completely unnecessary and uncomfortable.. at the end I was the one who had to apologize to him to avoid more trouble or "hurt feelings" to these guy, he turned all the situation to convert himself as the "victim", I was completely bewildered, so now, I see that as a guest we have to treat very carefully to these fragile employes and not the other way... beautiful! But anyway, I would choose this hotel again for a long stay and I really recommend it to anyone, perhaps the best Residence Inn I have ever stayed before.

I stayed for about 4 weeks during some aviation training, the facility was very clean and great service, all front-desk staff as Hilda and Audrey so gentle, all of them were very diligent and well service-oriented. The shuttle driver Adriana was awesome, we loved her, always sweet and smiley, she is the best, special thanks to her. Erick Colon the manager was a great guy too, just a little more focused as an "employee supporter" than a "customer supporter", it's ok to defend their employees but he must know that not always they are right, and sometimes the guest is right too. Housekeepers and maintenance was great and helpful. All the breakfast girls was very kind and every morning they took care of me very well. The Gym and the pool was good, the washing machines were brand new and laundry area very clean and OK. There was a rude afro-american driver who start yelling at me, a very small private misunderstanding he converted it into a huge public problem and even he continue yelling at me in front of other people... it was completely unnecessary and uncomfortable.. at the end I was the one who had to apologize to him to avoid more trouble or "hurt feelings" to these guy, he turned all the situation to convert himself as the "victim", I was completely bewildered, so now, I see that as a guest we have to treat very carefully to these fragile employes and not the other way... beautiful! But anyway, I would choose this hotel again for a long stay and I really recommend it to anyone, perhaps the best Residence Inn I have ever stayed.

We are Bonvoy members and have stayed with this brand before for road trips and airport overnights but this particular one was just awful. First off our pick up from the airport took close to an hour and a half. Our driver was atrocious and frankly dangerous. I haven’t been carsick since childhood but I completely threw up outside the hotel when I got out of the van. Maybe other people did too because the entire hotel smelled just awful. The room looked clean but smelled like feet. Dreadful plastic shower, bed was hard as a rock and the traffic noise was unbearable. We decided to Uber to our early morning flight next day to avoid the shuttle (which is first come first serve and only comes 2xs per hour). There were no grab & go breakfast options or coffee for early departures. There are a lot of airport options I would cross this one off your list!

Representative Constance provided exceptional customer service and competency to ensure that my stay was satisfactory. Her representation professionally is exceptional showing that she is a great asset and manager.

Excellent rooms. Hotel is currently under renovations so the halls have some work but the rooms are so nice and clean . We traveled with our 2 small dogs and unfortunately they started barking while we were at a Rangers game. The front desk kindly called us @ 830 PM and I was able to return from the game (they just needed to go potty again :P...but at least they didnt go inside) :) But the front desk was SO kind and understanding and was to pass along my apologies for disturbing the neighbors. Even having dogs, I am SUPER particular about staying at hotels which allow pets because some don't clean as well and the room smells like animals. I can say that this hotel does an excellent job cleaning. Last but not least, the front desk. We can't say enough great things about the front desk agents. From check in - to notifying us about the pups barking - to providing us information about check out and area information - Alicia and Ariel were fantastic. Very professional and very kind. Anyone who has traveled since Covid knows that it's not been the same sense. Most employees are rude and don't seem to care or be attentive. The room was actually CLEAN (housekeeping has been slacking horribly at many other hotels). Alicia and Ariel and the other hotel employees have been a wonderful change from the majority of our experiences over the past 2 years. Thank you to all the employees!

Alicia at the front desk is awesome she made sure my stay was amazing with my family. I don’t really see this type of customer service anymore. I’ll be coming back this amazing hotel. And u get complementary breakfast!

Alicia Medina is an amazing worker she got me checked in fast and smoothly with out any problems need more workers like her the hotel is amazing and good maintenance hotel will definitely come here again on my next visit to Dallas Texas -Armando ozoa