Guest User
October 7, 2024
“Shitz Carlton” I spent over $100k on my wedding at this dump. Yes the Los Colinas Ritz was hands down the the most nightmarish hospitality experience possible—as in there is no redeeming quality, not a single one, had by any operational division of the facility. I can talk about how they never replaced the toilet paper or towels. I can talk about how the garden around the pool, where holes were dug for never planted flowers. I can mention how there is a pervasive smell of fish and poo wafting around the grounds. But why bother? Last night I sat in golf cart until daybreak with security watching over me because there was “no record” I was a guest at the hotel. Yes I had a room key, but the obviously savant night manager confiscated them and then told me I could wait in the lobby until 8am when his boss arrived to sort it out. I actually had to call security on myself for support. While the security team could not have been more gracious, Mr Savant running the graveyard shift (where all the best talent is assigned) kept radioing in for an update to ensure they had “eyes on the object.” Yes I was repeatedly called the “object” instead of the definivetly appropriate “subject.” Just an example of how increbibly bright and exceedingly capable this graveyard shift actually is savant. Oh yeah, for each of the three nights I was there, very similar incidents occurred with the front desk staff. All. Three. Nights. lol so after I drop a hundred grand on my wedding and all this happens, the GM, a real tough guy of obviously outstanding achievement, offers to comp me a night?????? Joke was on him, because I set up a face to face meeting, not to ask for a single thing, but rather to inform this impressive bunch of administrators they really weren’t so impressive after all. Then agan, I was never shown any credential or proof of their employment, and now that I think of it, this group of admin staff spoke and dressed so poorly, it seemed as if they were pulled straight off the streets or from A half way house. TLDR: This is not a Ritz Carlton, so unless you just want to tell your friends you “stayed at ritz” whilst lying to yourself about the reality of accommodations, do not waste your time, energy, self-esteem. To the Ritz Corportate staff: You have my number, but do you have the courage to hold yourselves accountable by way of formal apology? I wonder…