Hotels Near Team Up! Ropes Course in Irvine

The Hotel is great! The staff is great except for Monique. I arrived at the AC Hotel in Irvine around 1pm. I walked in, greeted Monique and said, I would like to check in please. Monique said, hello and , there are no rooms available. I explained to Monique, that I am a titanium member of Bonvoy and I received an alert that my room was ready and, I was advised to stop by the front desk to obtain my key. Monique said, oh well our hotel doesn’t do electronic keys on the Bonvoy app. I explained to her again, let’s put aside the electric key. The app said my room was ready. Then Monique said, let me see if we have any rooms available. Presto!! Monique finds a room for me. She didn’t thank me for being a valued member or offer me my points as an amenity gift. She did notice that I stayed at the AC Hotel in January of this year. I definitely remember being treated better. It seemed like Monique didn’t want to help me. She was adamant that there were no rooms available. I’ll be back because I like the hotel and the area has plenty of restaurants. I’ll probably avoid Monique and allow someone else to check me in.

The moment I stepped into the hotel, it was not luxurious but warm, and I felt like I was home. The room was clean and spacious, the view on the 9th floor was super nice, it was very convenient to get to everywhere from the hotel, the service staff was warm and polite, and the security measures were in place. I will still book here next time

The hotel is newly renovated, the effect is very good, and the facilities are also very good. The staff is very polite and parking is 46 dollars/night. The surrounding environment is high-end, but if you eat nearby, you have to wait in line for a meal, which takes a long time.

There are ants 🐜! Climb into my hand when working~ Maybe it’s because I put cookies 🍪 on the table… Just remember to put food in the minibar, it might be fine. Everything else is okay. I am satisfied with the richness of the breakfast at this price.

The room is spacious and bright, tidy and hygienic, with a wide view. The bathroom has shampoo, conditioner, shower gel and towels. There is no toothbrush, toothpaste and slippers. The hotel has a paid parking lot, and breakfast is available for an additional fee.

This hotel had so many great reviews, but we have stayed here twice, and have had HORRIBLE experiences both times. We are globalists and used points to book. I booked online using the World of Hyatt app, where names of other people staying in the room are added to the ”notes”. I was staying with my aunt and uncle while my husband and mother in law stayed at another hotel where we also have points. Edward at the front desk was rude and unhelpful when my aunt and uncle arrived before me and attempted to check in. He accused them of lying and said he can't see notes on reservations from his computer, and told them that having their names in the notes section meant nothing anyway because ”anyone could hack in and add names.” They also had a printed copy of the reservation with them, so obviously they should have been allowed to check in. I tried to call from the car while driving to meet them, to let Edward know they should be on the reservation, but he wouldn't help and said I had to call some 800 number to have a rep add their names to reservation. Well, I was driving a rental car in traffic, so this was not possible! It felt like he was intentionally trying to make our experience inconvenient for some reason, which was so sad and disappointing. If he was trying to do everything he could to help, but unable, that would have been okay, but he was just unnecessarily RUDE and completely unapologetic or willing to do ANYTHING to try to help, which is why I'm writing this review, and it was also embarrassing for me as a globalist trying to let my family stay in my room with me. When I finally arrived to check in, my aunt and uncle were sitting on the curb outside because they said they felt uncomfortable in the lobby with Edward glaring at them. I checked us in, and Edward was still unapologetic and rude. We are usually upgraded as globalists, but we were not offered this either. The room was fine and clean at least. Also, globalists usually receive complementary parking, but when we checked out, we were charged for parking. I tried to call the customer service line, waiting on hold for 38 minutes before being hung up on. I also tried to use the live customer service chat through the app, but after 41 minutes, no one ever came online. I finally reached the hotel directly, and the general manager, Terry or Kerry? was rude and said the charges were valid unless the reservation was ”redemptive.” I wasn't sure what she meant by that, but I'm done with this hotel.

The hotel is especially suitable for families. The suite has a sofa bed and can cook simple meals, especially suitable for our family of 4. The location is good for travel and safety. Parking and wiff are free. Dinner on Monday and Thursday night

Great customer service by the shuttle drivers especially ! Especially our driver Issam! He goes out of his ways to ensure he settle rides for our daily hotel-office-hotel- Irvine spectrum- hotel + nearest airports trips! Always greeting us with a warm genuine smile. He is very thoughtful about our safety. He look out for the entire group of us. He is like a fatherly figure imho! He ensure that I am safe while I stay for 15 days at the hotel. He is passionate about his work and if my memory didnt failed me, he has been working for more than 20 years at the same hotel.! Such loyalty should be appreciated. Sad that I didn’t get to thank him properly before i left to fly back home. I hope to see you Issam the next time I come to LA in 2023, god willing.

I booked it for a friend, who said it was right. I stayed there for 2 nights and found the surrounding environment to be convenient. The rooms are better than expected, all are comfortable, and the service is good. In terms of food, I only tried the breakfast, which was generally delicious.

This hotel is the closest to the Irvine Spectrum Center, which has tons of restaurants, a huge movie complex, shops galore, plenty of parking in several parking structures, easy access to the freeways. We stayed here June 2022 for 2 nights and we had a blast. The thing that made it super cool is the staff. In particular, Angelo in the front desk. We came in early and our suite was not yet ready. He gave us complementary access to amenities while we wait. Then he notified us when the suite was ready. For our troubles, which really was none because check in was at 4 pm and we came in at 1 pm, he gave us free breakfast for two. When we needed anything else, like toiletries, the staff and Angelo helped us quickly. We used the gym and it was bigger than most hotels offer, with several treadmills, ellipticals, free weights, machines, cold water, towels, sanitizers all around. It overlooks the swimming pool and those pools have private cabanas. When we wanted to eat in their garden one evening, the staff turned on the firepit for us to keep warm. The hotel was quiet, no noise whatsoever during our stay. We stayed here years ago and had a great experience then and it still continues to this day. Overall, our stay was awesome.