Poole Hotels with Wi-Fi

Visited in December for 2 nights for nye the room size is ok with a sofa bed for my 8 years old son to sleep at night and option to fold it for space during the day. All the staff at the main reception were good specially the Indian guy at the main reception with great smile was very welcoming and the the Indian girl was also welcoming both served served till about 10 pm New Year’s Eve and New Years day. The best role played was the young boy from house keeping, he was very pleasant and caring. The hotel food was very disappointing! all the food we had looked like frozen/packed food. I will be back this summer but will eat outside.

We stayed at Poole North to have a belated Cheisdmas meet-up with our close friends. There was a small issue with the A/C system, which Rob, who assisted us with self check-in, kindly resolved by restarting the system. As a family, we believe that starting our day with a good breakfast is important. We arrived for breakfast around 9:45 a.m. to avoid the usual departure rush, as advised by the staff. We had booked and paid in advance and expected to be seated within a few minutes since we saw available tables, although some still needed to be cleared. Unfortunately, due to insufficient staff levels, we had to wait for about 15 to 20 minutes before we were offered a seat. After being seated, there was an additional wait of 10 to 15 minutes for cooked breakfast. There were no yogurts or fruit salad available, and the pastries were limited; we eventually managed to grab a croissant. It seemed that there was no proper system in place to accommodate booked guests, and the minimal staff available were overwhelmed with walk-ins, clearing tables, and taking payments. We believe this situation could have been managed better. After breakfast, we had to prepare to leave, and although the experience was frustrating. We appreciate that the two staff members we encountered were doing their best under extremely challenging circumstances. We would like to take this opportunity to thank and praise Rob for his warm welcome and for helping to reset the A/C. We would also like to recognize Karen Y, who may not have been on duty during our stay but consistently provides excellent service. It’s a shame she wasn’t available this weekend to enhance our breakfast experience. The hotel itself is lovely and clean, but the staffing levels and breakfast booking setup could use some improvement.