OYO Hotel Ingleside TX

I did not actually stay at this location, even though I had a reservation w/ them thru Super.com for the evening of Sept. 17, 2023. The problem was that the hotel could not find the reservation. According to Super.com's website, it takes anywhere from two to three days for reservations to show up (I'm guessing for all relevant entities/parties). I had made the reservation that same evening. Super.com immediately charged my credit card. The night clerk reached out to the hotel owner/general manager, who said the only thing to do was for me to make another reservation with them directly, and then for me to ask for a refund from Super.com. That was a ridiculous suggestion, and one that I wasn't going to do. I stayed elsewhere, however almost one month later, this Oyo Hotel and/or Super.com is claiming I stayed there, so my credit card company has not reversed the charges. I spoke to a Saundra on October 9, who claimed she is the general manger, but she said she would have to reach out to the owner(s) to see if they would provide a refund, and it would take up to another seven business days for that to happen, assuming it happens at all. This is NOT the way to run a hotel or any other business. This is highly indicative of just how piss poor the business practices/operations are at not only this particular OYO hotel location, but the Oyo corporation as well, since they provide no way of being contacted directly via telephone. Super.com is also a website/service to stay away from for the same reasons. Super.com could only be contacted thru online chat thru their app, and that CSR told me that same evening that they would have to escalate the incident, but no one ever contacted me, as they claimed. One final note is that I had arrived late in the evening at the Oyo hotel in Ingelside. the front door was locked. There was a note on door to call a particular number for "after hours," which I did, only to have no one answer. The night clerk did call me back, and she showed up to unlock the door after I explained why I was there. Her appearance indicated she had been asleep. There are no words to describe the lack of professionalism and customer service that I experienced that evening.