Guest User
November 3, 2024
I am writing this review from the hotel room, we booked a room during diwali vacations from 30/10/24 to 2/11/24 for a family vacation. The property is on the indore bypass away from the heart of city so book only if you have your own transport, the property from outside is good but rooms are average, the checkin experience was bad as we had a booking for three persons and despite paying online for full five days the reception was adamant that we have to give an undertaking (his words) that we will have to pay for third person before checking in, I said that I am driving nonstop from Lucknow atleast you let me check in And freshen up, we had a meal plan and servers were avoiding eye contact,the wash basin was clogged and we had to suffer for two days for resolution.the menu was limited and repetitive, all five star reviews made me do the booking, I have stayed in sayaji and wow and their buffet is bigger and better, disappointed to say the least, worst Sheraton property we ever stayed in