Omni Severin Hotel

I was spoiled. Upgraded to a 2 story suite! Im not kidding! I had 2 TVs and 2 bathrooms. It was amazing. So spacious and comfy. Very attentive staff. Comfy robes. Perfect shower and toiletries. It was a wonderful stay. I can't wait to explore more Omni hotels.

Located in the heart of the city, this wonderful spot offers unbeatable convenience to everything you need, paired with an amazing staff who go above and beyond to make your stay exceptional...Also vouchers were provided for drinks and a really good breakfast.

I almost fell asleep the moment I hit the bed. I couldn't believe how opulent it was and how special it made us feel. The staff was excellent. I look forward to my next trip down to Indy. Hopefully sooner rather than later. I can't wait until the renovations are done.

From the moment we arrived, the staff at the Omni, Indianapolis treated us with courtesy and professionalism. From opening doors, to asking if we needed help with luggage, they treated us like we were more than just a room number. Their entire staff goes out of their way to ensure you have a memorable experience. For a father with young children, staying at what I consider to be a very upscale establishment can sometimes be daunting. My children were greeted with kindness and a welcoming environment, even getting fist bumps from some of the concierge. We will be returning for another family trip to Indianapolis again and we will certainly be staying at the Omni.

The room was about the size of a postage stamp. No room to do business. No room to even put the tolietries in the bathroom. The lobby of the hotel was undergoing rennovation . Had I known I would have stayed elsewhere. 24 hour construction of a new building across the street which was right outside my window.

Very Very Disappointed, and feeling deceived. I reserved 4 rooms for people for a gathering of friends from different locations in the country. We all were highly disappointed with our stay. (1) We requested rooms neighboring one another so we could gather in our rooms, if need be. We were not given neighboring rooms. One couple was on a different floor due to water issues in the hotel. (2) There was no place to gather in the hotel because of the massive construction in the hotel. This was very disappointing. (3) We were told of a buffet breakfast and so pre-purchased that. There was no buffet, but a small cafe that was near the construction. We gathered there for breakfast, but could not hear each other well because of the drilling/sawing/etc of the construction in the neighboring area. (4) We were charged an additional $8 per day (total $53 per night) cost for valle parking which we were not told of because of our "large" car. A Mazda 30 is not a large car. ALL cars were SUVs and minivans that we saw in Valle. If this is the case, that additional charge should be added on to the regular cost. This was very deceiving. (5) The hotel elevators were filthy, also under repair. I have LOVED Omni in the past, but this was a very disappointing stay. I will not stay in an OMNI again. -Julie McGory

Nice place Indy downtown. Friendly people at the front desk helping Yousif needed. Valet parking extensive ($68). My room was nicely recently refurbished, bathroom, walls, carpet. Several lunchs taken in a conference purpose. The food and the beverage (social event) were good.

Beautiful rooms, great customer service, love the quality of toiletries they provide as well. Always a great stay! Valet service was very reasonable on price even for a game day. Super quick on departure bringing us our car also. Great location to downtown.

I recently stayed at the Omni Hotel for two nights and was extremely disappointed with my experience. Upon arrival, I was shocked to find extensive renovations underway, something that was not disclosed on the website. This lack of transparency denied me the chance to select another hotel. When I expressed my concerns to the front desk, no accommodations were offered. On my first morning, I requested additional towels, and while I was told they would be brought right up, they never arrived. There was no follow-up or explanation regarding any delay with housekeeping. On the second day, I received a call informing me that the water would be shut off from 10 PM to 6 AM, meaning no access to the bathroom overnight. Again, when I asked about possible accommodations, the only option provided was a refund. Being from out of town, a refund wasn’t a solution for the immediate issue, as I was essentially stranded. While I was able to secure alternative lodging, the inconvenience of having to move was compounded by the hotel’s lack of communication and preparedness. It seemed the hotel failed to consider the broader implications for guests like myself—whether I had the financial means to relocate or not. While the staff were friendly, they are merely front-line workers carrying out the company's poor decisions. It’s evident that this is an overall company issue, and I find it absurd that the hotel chose to continue operations during such chaotic renovations rather than temporarily closing to get its affairs in order. I will not stay at this hotel again, nor will I recommend it to my family, friends, or colleagues.