Candlewood Suites Cleveland South - Independence

The room was clean. There was a refrigerator, microwave, sink, dishwasher and dishes in the room. The bathroom was super clean and I loved the shower. The hotel is connected to a Holiday Inn so there was access to a bar and restaurant without having to go outside. I would definitely recommend!

Positives: Location convenient to restaurants and downtown Cleveland. Hotel was clean and check-in was quick. The bathroom and kitchenette appear to have been recently renovated. Hotel offers access to a nice size pool and bar in the adjoining Holiday Inn. Negatives: Hotel is oddly situated behind the Holiday Inn and entrance is not very welcoming. The air freshener is overwhelming and hits you as soon as you enter. The room had only 1 chair at the desk, anyone else would need to eat in bed. Some of the dishes in the kitchenette were dirty and only 1 fork was provided. The coffee pot water reservoir was filthy. Attempted to swap out dirty towels in the morning, housekeeping said there were none clean. Checked back with front desk later in the day and only 1 set of towels was available. Hotel walls and doors do not seem to have any sound reduction. Conversations and activities were not always private. Check out is 11 am, housekeeping was at the door knocking at 10 am. While loading our luggage on the cart in the hallway, housekeeping yelled from the far end asking what room we were leaving. No complimentary coffee or breakfast. For the price and the brand, it should have been better.

The hotel itself is nice and newer. All was clean and modern. Suits are nice with plenty of kitchen amenities (full size fridge/freezer, garbage disposal, stove top, dishwasher, kitchen needs etc.). Strange tho no table to sit at. One of us sat at desk and other on chair with rolling table tray. Bed adequate, not super comfy like pillow top type. One caveat … stayed 3 nights and nobody vacuumed public common hallways. Debris there entire time plus elevator floors dirty. For rooms don’t expect housekeeping but once per week. They will bring you what u need per request tho. I found no blow dryer in room and it was brought up quickly. Nice amenity, tho we didn’t use, is free use of washer/dryer. Biggest problem … Parking. Nowhere on website did I see that candle wood was attached to holiday inn hotel and a conference center. Candle wood is in back. To check in there’s like five spots so u double park to get to reservation counter. Throughout trip we had to park around corner which was packed, circle many times. When u do this u go up stairs or ramp and walk long hall to reservation counter and elevator. Super inconvenient for carrying belongings to and from car. Whoever designed this was clearly not thinking logically. Candlewood shares pool with holiday inn. One needs to get key from holiday inn first. Gorgeous pool, clean and large. Rare it’s 8 feet deep. Staff not friendliest either, just master of fact

Unacceptably inferior housekeeping. When I entered the room for the first time, I noticed that the entryway by the door and bathroom had not been swept. There was dirt and paper buts on the floor. There were red stains on the shower floor, looked like make up. Hairs stuck on the bathroom wall. The air conditioning vent by the window was very dusty. I didn't complain about any of that until I left. Why! It was Labor Day weekend, I was exhausted, and just wanted a quiet room to sleep in. The Candlewood Suites looked beautiful from the outside and on the website. Appearances can be deceiving! Some people seem to be living there. "Extended stay" no longer means "business travel," I guess. It means apartment-alternative. Dogs barking. Guests coming and going all my. Even at 1am. The room doors are not well designed. They slam when you close them. They also let in light from the hallway. And the hallways are bright! The laundry area was dirty. I told the front desk, but no one cleaned it. The elevator floors were dirty, too. Parking is indeed awkward. But the worst thing about the parking lot is that people smoke pot out there. Employees? Guests? Who knows. The Candlewood is strange. And dumpy. Don't fall for the glossy website photos. The Grand Finale- I spotted roaches on the kitchenette countertop and above the bathroom door. Did the front desk offer another room? No. Not even an apology. I wanted to speak with the manager, but he or she was allegedly not on the property. Fail!