Guest User
September 1, 2024
**************Avoid at any cost **************** *************Extreamly Poor Hygiene ********* 1 Star - Unbearable Odor and Poor Customer Service Booking date 25/08/24 to 27/08/24 Cost :£351 I had an absolutely terrible experience at the Britannia Inn Hotel in Ilford. What was meant to be a comfortable stay turned into a nightmare due to an overpowering, nauseating smell permeating the entire room. Pros: - None that I can think of based on my experience Cons: - Unbearable, persistent odor in the room - Poor customer service and lack of problem-solving - Inadequate alternatives offered - Forced to leave late at night with my family - Refusal to offer any form of compensation Upon check-in at 2 PM, I immediately noticed a strong, unpleasant odor in our assigned room. I promptly reported this to the staff, who showed me another room - which, shockingly, had the exact same smell issue. Hoping it might improve, I aired out the room and left for several hours. Returning tired at around 9-10 PM, we found the stench just as strong. The front desk provided room spray, but its effect lasted mere minutes before the smell returned. Multiple attempts with the spray proved futile. When I requested a room without the odor issue, I was told none were available. The staff seemed indifferent to our plight and offered no solutions. With two children also suffering from the smell, we had no choice but to abandon our booking at 10:30 PM and find alternative accommodation. The hotel's refusal to offer any refund or compensation for this abysmal experience is the final straw. It shows a complete disregard for customer satisfaction and basic hospitality standards. I cannot, in good conscience, recommend this hotel to anyone. The combination of the intolerable smell, inadequate response from staff, and refusal to make amends makes this one of the worst hotel experiences I've ever had. Future guests, consider yourself warned - you might end up on the street late at night rather than in a comfortable room.